Clinic Manager/ Practice Coach, Optician I

BonLook • Toronto, ON

65d

About The Position

Our FYidoctors - York Campus clinic is looking for someone like you to bring
your exceptional skills and experience and join us as a Practice Coach I
/Optician to fill an existing vacancy!

This position is a full-time role working 40 hours per week. Our clinic is open
Monday to Friday, with one evening shift per week required.  Summer hours will
vary.

In this role, you’ll play a pivotal role in driving operational excellence,
fostering a patient-focused environment and delivering exceptional vision and
eyewear experiences. You’ll empower staff, optimize clinic performance, and
enhance the lives of patients in a dynamic, rewarding, and collaborative
environment!  Join a team passionate about eye care and making a meaningful
difference!   

Requirements

• College degree or equivalent experience
• 2-4 years of management or supervisory experience
• Minimum one year of experience in an optical setting
• Registered Optician in Ontario
• Previous experience in customer service and retail preferred
• Understanding of operations, processes, and business performance
• Proficiency with technology and computers, including MS Office Suite
• Proven ability to inspire, coach, and mentor a team while driving organizational goals and delivering exceptional patient experiences
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
• Excellent organizational, time management and multitasking skills
• Outstanding oral and written communication skills
• Ability to multi-task and thrive in a fast-paced environment
• Knowledge of optical theory and eyewear merchandise is considered an asset

Nice To Haves

• Previous experience in customer service and retail preferred
• Knowledge of optical theory and eyewear merchandise is considered an asset

Responsibilities

• Lead daily clinic operations to deliver exceptional patient experiences and alignment with company strategy, goals, and values
• Coach and mentor team members to enhance their skills, performance, and knowledge
• Collaborate with Regional Coach to strengthen leadership capabilities and achieve clinic objectives
• Build and inspire motivated, high-performing teams aligned with organizational goals
• Foster a positive, collaborative work environment by providing clear direction and cultivating a shared vision
• Motivate and influence team members by empowering them, creating enthusiasm, and gaining support to achieve clinic objectives
• Foster open communication through active listening and promoting a transparent, trust-based culture
• Drive practice development by improving procedures, implementing initiatives and optimize patient care and clinic performance
• Champion company initiatives, evaluate their effectiveness, and implement best practices to strengthen and enhance the brand
• Deliver exceptional customer service, ensuring a positive patient experience and creating value for every patient
• Educate patients on eyewear options tailored to their lifestyle, ensuring optimal value and quality
• Guide patients in selecting eyewear that combines style with optimal vision
• Perform eyewear repairs and adjustments to ensure proper fit and comfort
• Support clinic operations by performing additional duties as required

Benefits

• Competitive wages including quarterly bonuses (for qualifying clinics)
• A comprehensive benefits package that includes outstanding optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees