Clinic Liaison

Ortho Sport and Spine Physicians•Atlanta, GA

5d•Onsite

About The Position

As the Clinic Liaison, you'll play a pivotal role in ensuring our patients receive top-notch care and assistance. You'll be the go-to person for handling a range of clinical-related inquiries and tasks, making sure each patient's journey with us is smooth and well-supported. Your impeccable communication skills and dedication to patient well-being will be at the heart of your role.

Requirements

Talent for communication
Knack for organization
Passion for ensuring a seamless patient experience
Impeccable communication skills
Dedication to patient well-being

Responsibilities

Skillfully handle incoming clinical questions, providing accurate information and ensuring patients' concerns are addressed.
Coordinate medication refills, ensuring patients have access to the treatments they need.
Manage web encounters, facilitating seamless communication between patients and our medical team.
Distribute POCs to relevant professionals, ensuring a collaborative approach to patient treatment.
Handle paperwork related to FMLA, short-term disability, occupational plans, work accommodations, handicap stickers, and Department of Labor requirements.
Make pre-procedure phone calls, offering guidance and addressing patient questions.
Follow up with patients post-procedure, ensuring they're on the path to recovery and addressing any concerns.
Be the advocate for our services, promoting them to qualified patients, family members, and caregivers.
Assist patients in scheduling appointments or arranging treatment plans.