Clinic Lead

Trinity Health • Atlanta, GA

3d • Onsite

About The Position

The Clinic Lead supports daily front- and back-office operations to ensure efficient patient flow and an exceptional patient experience. Reporting to the Clinic Supervisor, this role serves as a key resource for team members, reinforcing workflows, customer service standards, and operational efficiency while supporting compliance and accuracy.

Requirements

• High school diploma or equivalent
• 1–2 years of experience in healthcare or customer service
• Knowledge of scheduling, registration, and insurance verification processes
• Ability to guide and support team members in a fast-paced environment
• Strong communication, organization, and problem-solving skills

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Coordinate front and back office activities, including scheduling, registration, and patient flow
• Monitor clinic operations and communicate delays or barriers to leadership
• Serve as a point of contact for operational questions and provide informal team guidance
• Reinforce customer service expectations and support service recovery efforts
• Assist with insurance verification and registration accuracy
• Help maintain audit readiness and adherence to policies and procedures
• Identify trends in patient feedback and escalate concerns as appropriate

Benefits

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
• Opportunity to get paid daily – through DailyPay
• Paid holidays and generous Paid Time Off (PTO)
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Low-cost medical, dental, and vision insurance plans.
• Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
• Fast response interview times and job offers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED