Clinic Lead

Neko Health•New York, NY

6d•Onsite

About The Position

Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Role Purpose: The Clinic Lead is a hybrid clinical and operational leadership role responsible for ensuring high‑quality, insight‑driven patient care while overseeing day‑to‑day clinic performance. This role provides direct management to Physicians and Lead Operators, ensures compliance with clinical and operational standards, and partners closely with cross‑functional teams to uphold Neko Health’s vision of delivering exceptional preventive care. The Clinic Lead works collaboratively with the Area Director to maintain clinic readiness, ensure staffing coverage, and uphold both medical and operational quality.

Requirements

5+ years of clinical and/or operational leadership experience in a medical setting.
Active Basic Life Support (BLS) certification, required
Excellent communication, interpersonal, and organizational skills.
Commitment to evidence‑based practice, continuous improvement, and multidisciplinary collaboration

Responsibilities

Provide direct management and mentorship to Physicians and the Lead Operator, including regular 1:1s, clinical observations, and performance reviews to maintain high standards of care and team performance.
Lead recruitment efforts for clinical staff in partnership with Talent Acquisition and support onboarding and development of high‑performing teams.
Cascade and implement updates to clinical workflows, protocols, and practice changes in alignment with medical leadership and operational priorities.
Oversee core clinic operations including inventory management, facilities, cleaning standards, hospitality delivery, appointment slot management, training and onboarding, and bug monitoring/reporting.
Ensure full staffing coverage and smooth daily clinic flow in coordination with the Lead Operator and Workforce Scheduler.
Monitor and analyze clinic performance metrics including rebooking rate, CSAT, NPS, utilization, throughput, and overall quality of care, driving continuous improvement initiatives.
Oversee incident reporting, risk management, and timely resolution of patient concerns in partnership with Customer Care while ensuring adherence to HIPAA, OSHA, and internal SOPs.
Partner with medical leadership to continually evaluate and elevate the quality of medical care delivered across the clinic.