Clinic Lead Nurse II - MUSCP

Medical University of South Carolina•Charleston, SC

5d•Onsite

About The Position

The Ambulatory Clinic RN Lead II reports to the Manager. Under general supervision, the Clinic Lead Nurse provides individualized, goal-directed patient care to patients and families at the competent level, using the principles and practices of the nursing process. The role delivers safe and effective care and works with other members of the health care team to achieve desired outcomes. In coordination with nursing leadership, the Clinic Lead Nurse supports evidence-based patient care and department goals through efficient daily operations and compliance with established rules, regulations, and guidelines. The position also provides leadership presence and staff support. The role includes clinical assessment and care coordination, patient education, management of communications and follow-up, support for quality improvement and professional development, staff resource support, and leadership duties. Leadership responsibilities include supporting staffing and employee processes, assisting the Manager with department concerns, and collaborating on operational and financial goals.

Requirements

Associate Degree in Nursing.
At least two years of work experience as a registered nurse.
Current South Carolina registered nurse license or compact-state licensure.
Current Basic Life Support (BLS) certification through the American Heart Association or an AHA-recognized equivalent, or American Red Cross CPR/AED for Professional Rescuer and Healthcare Provider.
For RN staff hired on or after July 1, 2013 with an Associate or Diploma degree in nursing: enrollment in an accredited BSN program within two years and successful completion of a BSN degree within four years of the RN hire or reclassification date.
Ability to stand or sit for extended periods; manual dexterity and fine motor skills; ability to lift and move patients or medical equipment as needed; visual acuity and color perception; auditory ability; stamina and resilience; mobility in clinical environments; and compliance with infection control protocols and proper use of personal protective equipment.

Nice To Haves

Bachelor of Science in Nursing degree preferred.
Previous ambulatory experience preferred.
ACLS certification if required by the clinic.

Responsibilities

Use the nursing process to coordinate age-appropriate patient care based on individual needs; assess and document findings, evaluate responses to care, coordinate with interdisciplinary team members, administer medications, and follow clinical policies and procedures.
Contribute to action plans to address deficiencies and share knowledge and strategies for patient care and system improvement.
Educate patients and families about visit-related concerns, medications, and medication changes; document teaching and help update clinic-specific education materials.
Coordinate continuity of care through patient and clinic communications, phone triage, EMR documentation, in-basket monitoring, medication refill requests, and coordination of tests and procedures.
Contribute recommendations to improve patient care and clinic operations; support safety reporting, investigations, and resolutions; collaborate on education and team action plans; and apply evidence-based information and clinical judgment.
Support competency-based staff orientation and annual clinical competencies, teach through formal and informal methods, and promote compliance with applicable safety, regulatory, certification, and accreditation standards.
Use appropriate communication channels to address problems, support change and unit development, demonstrate cost awareness, adhere to clinic procedures and scope of practice, and verify accurate EMR documentation.
Serve as a resource to the Manager, lead, and RN III, and participate in direct patient care as needed to maintain clinical skills.
Promote shared governance, a positive work environment, teamwork, staff retention, and high standards of patient care; coach staff through conflict and ongoing problems, and delegate appropriately.
Assist with employee rounding and evaluations and, as appropriate, disciplinary processes and work improvement plans; provide coverage for the Manager’s department-specific concerns during the Manager’s absence.
Collaborate on clinic staffing schedules and monitor staffing levels, call-outs, float support, and adherence to scheduled hours and attendance policies.
Coordinate interviews, orientation, and mentorship in collaboration with the Manager; support leader applications and projects as assigned.
Collaborate with the Manager and staff on financial goals, including monitoring charge capture reports for MUHA clinics and supporting timely corrections.