Clinic Healthcare Coordinator LVN WellMed at South Buckner Dallas, TX

UnitedHealth Group•Arlington, TX

4d•Onsite

About The Position

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together. The LVN Health Coach is responsible for successfully supporting Disease Management/Chronic Care Program requirements for medical group/health plan members. The Health Coach acts as an educator, resource, and advocate for members and their families to ensure a maximum level of independence. The LVN Health Coach will interact and collaborate with multidisciplinary care teams, which include physicians, nurses, pharmacists, laboratory technologists, social workers, and other educators. The LVN Health Coach will assist in providing patient empowerment through the use of motivational interviewing skills, problem solving, and self-management goal setting. This is a clinic base position located in Dallas, TX at WellMed at South Butner 2121 South Buckner Blvd ste 100 You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High school diploma or GED
Licensed Vocational Nurse with a current license to practice in the state of employment
2+ years of experience in a physician’s office, clinical or hospital setting
Cardiac, medical-surgical and/or critical care experience
Experience related to patient education and/or motivational interviewing skills and self-management goal setting
Proficient knowledge of chronic diseases, especially COPD/asthma, diabetes, CHF and IHD
Proficient computer skills, including Microsoft Word, Excel, Access and Outlook
This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Nice To Haves

5+ years of experience in a physician’s office, clinical or hospital setting
Knowledge of managed care, referral processes, claims and ICD-9 and CPT coding
Excellent verbal and written skills
Ability to interact productively with individuals and with multidisciplinary teams
Excellent organizational and prioritization skills

Responsibilities

Works with the PCP and clinic staff to identify patients with high risk diagnoses such as CHF, IHD, COPD/asthma and diabetes and ensures clinical guidelines are being followed
Contacts and performs initial interviews with patients who are in need of health coaching programs
Conducts Chronic Care Model visits and reviews the patient’s informal and formal support systems, focusing on what patients want to improve and educating them about their chronic disease
Provide necessary coaching to reduce or eliminate behaviors that are considered high-risk
Identify the required goals that each patient must fulfill and advice feasible options for achieving goal
Ensure that patients are made aware of health issues, concerns and the way in which one could combat them
Must raise awareness about the different available exercises, weight loss programs and other dietary requirements necessary for a healthy lifestyle
Utilizes appropriate motivational interviewing techniques necessary for coaching and assisting the patient to complete a self-management goal/action plan
Must be able to provide a chart of habits and lifestyle changes that are imperative for the improvement of the concerned patient’s health
Enters timely and accurate data into the electronic medical record to communicate patient needs and to ensure complete documentation of patient visits and phone calls. Tracks self-management goal outcomes and documents in electronic medical record
Maintains current knowledge regarding CHF, IHD, COPD/asthma and diabetes as well as related treatments and complex medications
Assists, initiates referrals, and coordinates transitions of car regarding hospitalization follow-up, palliative care, hospice, etc.
Establishes a trusting relationship with identified patients, caregivers, clinic staff members and physicians
Attends educational offerings to keep abreast of change and complies with licensing requirements, ensures all patient educational materials are up-to-date, and maintains knowledge of specialty and ancillary provider contract contents, to include exclusions and contract terms
Conducts clinic one-on-one visits with Disease Management Chronic Care Program participants, utilizing the Chronic Care Model, to assess patient needs for DME, home health, value-added services and any other necessary resources. Communicates these needs to the appropriate person (i.e. Social Worker, clinic staff, etc.) or addresses them per process
Collaborates with the nurse manager to recommend policies, procedures and standards which affect the care of the patient with high-risk chronic disease diagnoses such as CHF, IHD, COPD/asthma and diabetes
Performs all other related duties as assigned. i.e. IV Insertion with hydration fluid administration, wound care, dressing changes, suture removal, insertion and removal of urinary catheters, and etc.