Clinic Growth Advisor

Covestro•Chicago, IL

1d•Remote

About The Position

The Clinic Growth Advisor serves as a trusted partner to veterinary practices, driving adoption of Covetrus technology solutions, improving operational efficiencies, and enhancing customer satisfaction. This role focuses on proactive customer engagement, platform optimization, growth enablement, and risk mitigation, ensuring practices achieve measurable business outcomes and maintain long-term loyalty. This role will also be responsible for the development of strategies necessary to fully optimize our technology solutions with our veterinary practices and effectively communicating the value of workflow efficiencies within their clinic.

Requirements

Bachelor’s degree in business, life sciences, or a related field.
8+ years in a veterinary practice (e.g., Practice Manager) or related industry role.
Previous experience in account management, customer success, or similar roles in veterinary, healthcare, or technology sectors preferred.
Comprehensive understanding of veterinary industry challenges, trends, and technology solutions.
Adaptability and strong problem-solving skills.
Experience with objection handling.
Must have the ability to follow through to solve customer problems and deliver value.
Strong ability to advocate for customer success and retention with a proactive mindset.
Exceptional interpersonal and presentation skills to engage stakeholders effectively.
Proficient in analyzing customer data to identify insights and improvement opportunities.
Skilled in Microsoft Office Suite and adapting to new technologies.
Demonstrated ability to work cross-functionally with VRMs, TAEs, and other internal teams.
Flexible and resilient in a dynamic, fast-paced environment.
Strong business acumen and executive presence.
Demonstrated ability to influence decision makers.
Strong presentation skills, including development and creation of content and materials.
Prioritizes customers based on account risk and potential.

Nice To Haves

Veterinary education or experience is a plus.

Responsibilities

Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience.
Conduct regular wellness checks for all clinics in the assigned region (twice annually) to identify and address concerns, ensure adoption, and gather valuable feedback.
Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes with Covetrus tools and services.
Increase dollars in same-store growth and reduce the number of deactivations.
Strong focus on top-tier or strategically significant clinics to drive partnerships with our technology offerings for our clinics’ long-term success.
Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities, ensuring full adoption of Covetrus solutions.
Assist practices in integrating Covetrus tools into their workflows to boost efficiency and drive measurable growth.
Help customers understand and utilize platform analytics to achieve baseline benchmarks, ensuring measurable return on investment.
Collaborate with Veterinary Relationship Managers (VRMs) to identify growth opportunities, target underperforming accounts, and drive workflow optimization of the tools.
Conduct advanced demonstrations of Covetrus solutions to deepen customer understanding and drive faster close rates.
Identify and promote additional features and complementary solutions, aligning with customer needs to expand their engagement.
Provide customers with financial insights, including usage patterns and recommendations to maximize outcomes.
Resolve customer banking and payment-related inquiries, ensuring smooth financial operations.
Identify potential risks through data-driven insights and collaborate with VRMs to proactively address concerns.
Implement risk mitigation plans to prevent churn and enhance customer retention, ensuring continued engagement with Covetrus solutions.
Ensure customers understand and maximize the value of Covetrus solutions through clear communication and alignment with business goals.
Partner with customers to integrate marketing strategies that highlight platform benefits, including new platform features that increase practice growth, efficiencies and client loyalty.
Gather Voice of the Customer data to inform internal strategies, enhance products, and improve the overall customer experience.
Serve as a conduit between the clinic and product development, service, and data analytics to provide customer feedback on such things as enhancements, tools needed, marketing solutions, and competitive intelligence to continue to drive vRXPro adoption and utilization.
Contribute to product development on needs for our technology suite of products for optimization.