Clinic Experience Associate

EVP Eyecare•Mesa, AZ

10d•$19 - $21•Onsite

About The Position

Swagel Wootton Eye Institute is a full-service ophthalmology provider committed to providing expert eyecare and quality vision correction through skilled medical, cataract, and refractive care. With 60 years of experience, Swagel Wootton’s team of board-certified eye doctors is committed to delivering the highest quality eye care in Arizona. Our mission is to improve people’s lives through better vision and outstanding patient experiences.

Requirements

Two years of patient/customer care experience (or equivalent customer related ability)
Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint
Excellent oral and written communication skills
Exceptional customer relationship skills

Nice To Haves

Willing to train

Responsibilities

Greet patients as they arrive at the office in a friendly and professional manner.
Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
Check patients in and out and schedule any needed appointments.
Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger.
Assist with end of day counts and prepare accurate daily deposits.