Clinic Experience Associate

CBI Health • Courtenay, BC

1d • Onsite

About The Position

The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic. This role ensures all clients feel welcome, supported, and heard by creating a warm and inviting clinic environment, assisting with client questions, and proactively solving challenges. The Associate also plays a key role in client scheduling and other administrative duties, ensuring effective operational flow for both clients and colleagues. The overall goal is to ensure the client experience exceeds expectations through personalized service, effective scheduling, and excellent administrative support. A passion for making a difference, respect for others, reliability, teamwork, and a commitment to learning are essential qualities for this role.

Requirements

• A natural ability to connect with people and build strong relationships
• Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
• Be Pro-active and Results-oriented
• Strong written and verbal communication skills
• Ability to switch between tasks quickly and with ease
• Excellent time management and organizational skills with attention to detail
• Excellent listening and observational skills
• Strong computer literacy with various applications and programs (Microsoft Office)
• Strong customer service skills
• Ability to work independently and as part of a cohesive team

Responsibilities

• Create a welcoming environment for clients, guests, team members and stakeholders
• Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquiries promptly and always within 24 hours
• Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
• Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
• Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
• Schedule to maximize opportunity for client access to care (including access to online booking)
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal and personal health information at all times
• Facilitate effective flow within the clinic

Benefits

• Continuous learning and skills development, including growth and leadership opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
• Flexible hours, which allow work-life balance and focus on quality of life

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed