Clinic Experience Associate

ICON Eyecare•Denver, CO

7d•Onsite

About The Position

ICON Eyecare is a full-service, medical ophthalmology provider offering comprehensive eye care, LASIK, vision correction, and cataract procedures in Denver, Lone Tree, Golden, Westminster and Loveland. With over 20 years of experience, ICON Eyecare’s team of board-certified doctors in commitment to delivering the highest-quality eye care in Colorado. Our mission is to improve people’s lives through better vision and outstanding patient experiences. We are looking for a full-time Front Desk Receptionist for our Clinic, and we are willing to train!

Requirements

Two years of patient/customer care experience (or equivalent customer related ability)
Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint
Excellent oral and written communication skills
Exceptional customer relationship skills

Nice To Haves

Willing to train

Responsibilities

Greet patients as they arrive at the office in a friendly and professional manner.
Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
Check patients in and out and schedule any needed appointments.
Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger.
Assist with end of day counts and prepare accurate daily deposits.