Clinic Director

Greenwich House Inc • New York, NY

9h • $100 - $110,000 • Onsite

About The Position

The Center for Resiliency & Wellness Clinic Director is a transformational leader responsible for driving a high-performing, trauma-informed outpatient mental health clinic that prioritizes trust, accountability, innovation, and exceptional patient experience. The Director ensures the clinic is positioned for growth and cultivates a team of qualified, compassionate professionals committed to clinical excellence and innovative care.

The Clinic Director oversees daily operations of an Article 31 Mental Health Outpatient Treatment and Rehabilitative Services Program and shapes a culture balancing clinical integrity, operational discipline, staff accountability, and forward-thinking practices, including clay therapy, play-based interventions, and modernized recruitment and access strategies.

The role is responsible for elevating care delivery so patients experience a welcoming, dignified, thoughtfully designed environment, responsive customer service, and a team invested in patient success. The Director maintains a small caseload, leads on complex cases, and works with the Vice President of Behavioral Health Services and internal and external partners to support patient flow and continuity of care.

This is a full-time, onsite position at 623 Broadway, New York, NY 10012. The schedule is Monday through Friday, 35 hours per week, with rotating hours of 9:00 a.m.–5:00 p.m. and 11:00 a.m.–7:00 p.m. The role is non-exempt and non-union, and reports to the Vice President of Behavioral Health Services. The expected annual base salary is $100,000–$110,000, with the final amount potentially varying based on experience, education, and organizational needs.

Requirements

• Licensed Clinical Social Worker (LCSW), LMSW, or LMHC.
• Four years of clinical experience.
• Demonstrated experience building and leading high-performing teams grounded in trust and accountability.
• Strong commitment to trauma-informed care and innovative clinical practices.
• Proven ability to drive program growth while maintaining quality and staff engagement.
• Excellent communication, leadership presence, and decision-making skills.
• Deep understanding of clinical documentation, compliance, and regulatory standards.
• Ability to shift organizational mindset toward elevated care standards and patient experience.
• Experience working across diverse populations and age groups.

Nice To Haves

• Supervisory experience is strongly preferred.
• Experience with or openness to non-traditional and creative therapeutic modalities, such as play therapy and expressive therapies.

Responsibilities

• Build and sustain a culture of trust, accountability, and high performance, modeling trauma-informed, patient-centered, recovery-oriented care.
• Recruit, develop, and retain a balanced team of clinicians and support staff, and promote exceptional care delivery.
• Drive clinic growth through innovative programming, referral pipelines, community partnerships, and modern access strategies such as Zocdoc.
• Expand services while maintaining quality and compliance, and integrate creative, evidence-informed approaches such as expressive therapies, clay therapy, play-based spaces, and afterschool transition supports.
• Ensure the clinic environment is bright, welcoming, professionally maintained, and reflective of dignity and respect.
• Set and uphold high standards for customer service, responsiveness, and patient engagement.
• Oversee daily operations, staffing, and workflows to support efficiency, coverage, and high-quality service delivery.
• Maintain accountability for productivity benchmarks, KPIs, and financial performance; ensure compliance with OMH, New York State, and federal regulations, audit readiness, and corrective actions.
• Maintain a small caseload and provide leadership on complex cases.
• Ensure high-quality documentation and supervision and adherence to best practices for diverse populations with trauma histories, co-occurring disorders, and complex needs.
• Provide structured supervision and staff development, including training in innovative, evidence-based, and brief intervention models.
• Foster continuous learning, collaboration, and shared accountability.
• Partner with the Vice President of Behavioral Health Services and collaborate with admissions, care coordination, and external partners to ensure seamless patient flow and continuity of care.
• Represent the clinic in internal and external forums and reinforce its reputation for innovation and excellence.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 403(b) plan
• Generous paid time off
• Other benefits in accordance with applicable plan documents
• Exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed