US Physical Therapy Clinic Coordinator - PH (Remote)

Snapscale

8d•Remote

About The Position

Snapscale is seeking a highly skilled Healthcare Virtual Assistant / US Clinic Coordinator to work in a remote setup, supporting day-to-day operations of a US based Physical Therapy account. This role plays a critical part in ensuring a seamless patient experience through accurate coordination, communication, and clinical administrative support. The ideal candidate must have strong experience in U.S. healthcare processes, with a mandatory background in Physical Therapy clinic accounts, and the ability to manage multiple clinical and administrative tasks efficiently in a remote environment.

Requirements

Minimum 6 months to 1 year of hands-on experience in a Physical Therapy clinic account (required)
Experience working with U.S.-based clinics and/or health insurance providers
Experience in EMR/EHR systems, insurance verification, patient coordination, and inbound call handling
Experience in medical chart scrubbing and prior authorization processing
Experience in refill processing, lab result auditing, and follow-up coordination
Strong written and verbal English communication skills
Highly organized, detail-oriented, and self-motivated
Must have a stable internet connection and a dedicated quiet workspace for remote work

Nice To Haves

Medical billing and coding experience is an advantage

Responsibilities

Verify patient benefits and insurance coverage with accuracy and timeliness
Reactivate past patients and maintain engagement through consistent follow-ups
Handle inbound calls and assist patients with inquiries in a professional and empathetic manner
Conduct appointment confirmations, reminders, and outbound follow-ups
Schedule and reschedule patient appointments efficiently
Maintain and update patient records using EMR systems
Perform medical chart scrubbing to ensure data accuracy and completeness
Process and manage prior authorizations in accordance with payer and clinic guidelines
Handle prescription refills in compliance with clinic protocols
Audit laboratory results and follow up on missing or pending reports
Monitor and support virtual clinic workflows and coordination tasks