Clinic Coordinator

Clearpoint Health Network Inc.•Calgary, AB

About The Position

The Clinic Coordinator is responsible for coordinating surgeon clinics with the Workers’ Compensation Board (WCB) Surgical Booking Coordinator(s), facilitating communication with healthcare professionals, patients and customers, ensuring compliance with applicable contracts, legislation and privacy requirements, including the Freedom of Information and Protection of Privacy (FOIP) framework, and supporting timely and efficient surgical cycle times.

Requirements

High School Diploma
Medical Terminology course required.
1-2 years current experience in a medical office setting.
Ability to function as a member of an interdisciplinary team.
Effective organization and interpersonal skills.
Possesses flexibility, reliability, initiative and sound judgement.
Possesses critical thinking and assessment skills.
Excellent written and verbal communication and presentation skills.
Strong organization skills.
Effectively adapt to continuously changing schedules and priorities.
Ability to analyze data, problem solve, make decisions and develop appropriate action plans.
Strong computer skills.
Track record for establishing and maintaining strong working relationships with clients, referral sources, the medical community and staff
Proven ability to take initiative on tasks, timelines and ensuring expectations are met.

Nice To Haves

Graduate of a recognized Medical Office Assistant program preferred.

Responsibilities

Coordinates the booking and communication of appointments, medical tests and assessment as directed by the physician and the WCB.
Manages and maintains surgical waitlists, ensuring accurate prioritization, timely patient follow-up, and efficient scheduling procedures.
Establish strong working relationships and continuous communication with the WCB Case Managers, physicians, nurses and diagnostic centers.
Conduct rigorous follow-up regarding client progress through physician referred testing and assessment processes and communicate outcomes to the customer within the established time frames.
Assist with the management of client medical records ensuring they are charted, organized and properly stored.
Conduct orientations for new medical staff including coaching to ensure customer service expectations are met and exceeded.
Educate other staff members to provide coverage on an occasional basis
Contribute to continuously identifying and developing process improvements for successful management of the program.
Implement new physician and diagnostic services as required.
Complete regular daily reporting to the WCB of VCS clinical outcomes
Schedules anesthesiology consults.