Clinic Coordinator - Neurosurgery (Katy)

UTHealth Houston • Houston, TX

3d • Onsite

About The Position

UTHealth Houston's Neurosciences is hiring for a full-time, benefits-eligible Clinic Coordinator to join their team of professionals. The Clinic Coordinator serves as a frontline operational leader within the UTHealth Houston Neurosciences ambulatory clinics. This role functions as a lead Medical Assistant (MA), responsible for overseeing day-to-day clinic flow, supporting staff performance, and ensuring high-quality, patient-centered care delivery. Working in close partnership with clinic leadership, providers, and interdisciplinary teams, the Clinic Coordinator is responsible for maintaining efficient operations, reinforcing standards, and supporting a positive and accountable clinic culture.

Requirements

• Strong understanding of ambulatory clinic workflows and operations
• Demonstrated ability to lead, influence, and support team performance without formal authority
• Excellent communication, organization, and problem-solving skills
• Ability to manage competing priorities in a fast-paced clinical environment
• Commitment to professionalism, accountability, and continuous improvement
• Proficient knowledge of Microsoft Office required.
• Use and care of standard clinic equipment required.
• Manages Human Resources activities of department in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
• 5 years of office experience (including two years in a healthcare setting) required
• High School Diploma or equivalent required

Nice To Haves

• Prior experience as a lead MA, preceptor, or informal team leader strongly preferred
• Experience in a specialty clinic (neurology, neurosurgery, or related field) preferred
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent preferred
• Completion of an accredited Medical Assistant program preferred
• Experience in an Ambulatory Clinic Setting preferred

Responsibilities

• Oversee daily clinic operations to ensure efficient patient flow and throughput
• Anticipate and address real-time operational needs, including staffing gaps and workflow barriers
• Coordinate rooming workflows, provider support, and patient progression through the clinic
• Ensure exam rooms, equipment, and supplies are appropriately stocked and maintained
• Serve as the lead MA and day-to-day resource for clinic staff
• Provide guidance, coaching, and real-time feedback to MAs and support staff
• Reinforce standard work, policies, and expectations consistently across the team
• Assist with onboarding and training of new staff, including competency validation
• Promote a culture of service excellence and patient-centered care
• Monitor adherence to clinical and operational protocols, including safety and compliance standards
• Support initiatives related to quality improvement, patient satisfaction, and clinic efficiency
• Address patient concerns in real time and escalate as appropriate
• Act as a liaison between providers, nursing, leadership, and support staff
• Ensure clear, consistent communication of daily priorities, changes, and expectations
• Participate in team huddles and contribute to ongoing operational improvements
• Assist leadership with scheduling coordination, timekeeping oversight, and staffing adjustments
• Support data tracking and reporting related to clinic performance metrics
• Contribute to process improvement initiatives and workflow standardization efforts
• Provides trained paramedical support in administering health care services and a variety of advanced and complex clerical tasks to support clinic functions.
• Makes medium to complex administrative decisions requiring a comprehensive knowledge of a wide range of regulations, policies, and procedures.
• Conducts the initial screening of patients.
• Assists physicians with examinations.
• Oversees maintenance of office records such as patients, billings, personnel, purchases, and inventory to ensure compliance with UTHSC-H's human resources and financial management policies and procedures.
• Directs the patient to the examination room.
• Schedules patient appointments and tests.
• Orders and stocks needed clinic supplies. Maintains and schedules repair of diagnostic testing equipment.
• Responds to emergency situations.
• Assists with data entry and processing for the financial and/or human resources systems.
• Codes and processes forms and documents using standard policies and procedures.
• Establishes and maintains filing systems.
• Routes incoming mail, answer correspondence not requiring supervisor's attention.
• Answers multi-line phones and greet/direct visitors.
• Performs other duties as assigned.

Benefits

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• Longevity Pay (Monthly payments after two years of service)
• Retirement/pension plan
• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED