Clinic Coordinator - Dept of Cardiology - FT 1.0 (80 hrs biweekly) (71727)

MEMORIAL HEALTH SYSTEM•Marietta, OH

3d•Onsite

About The Position

In an environment of continuous quality improvement, the Clinic Coordinator supports the daily operations, staffing, and development of an ambulatory clinic team. Serving as a bridge between staff and clinic leadership, this position assists with schedule coordination, onboarding and orientation of new employees, performance management activities, workflow optimization, and operational support. The Clinic Coordinator serves as a resource and mentor for staff while helping to ensure a positive patient experience, efficient clinic operations, and a culture of teamwork, accountability, and continuous improvement. While serving primarily in a clinic coordination role, the Clinic Coordinator maintains competency in any applicable professional licensure, certification, or registration and may, as operational needs require, perform responsibilities within the scope of those credentials to support patient care, patient access, staffing coverage, and efficient clinic operations. This role is designed as a leadership development pathway for experienced clinical and administrative healthcare professionals seeking advancement into formal leadership positions. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.

Requirements

Associate’s degree in a business or healthcare related field required.
Currently pursuing or willing to obtain a bachelor degree within three years required.
Minimum of two years experience in a clinic or hospital setting required.
Current certification, registration, or licensure, as applicable, and the ability to maintain required competencies to perform responsibilities consistent with those credentials in support of operational needs.
Strong leadership and interpersonal skills.
Ability to influence and guide others without direct supervisory authority.
Excellent communication and conflict resolution skills.
Strong organizational, time management, and prioritization abilities.
Ability to coordinate multiple projects and responsibilities simultaneously.
Knowledge of clinic operations, patient flow, scheduling practices, and customer service principles.
Proficiency with electronic medical records, scheduling systems, and Microsoft Office applications.
Ability to maintain confidentiality and exercise sound judgment.

Nice To Haves

Some working knowledge in business, information technology or related field preferred.
Supervisory experience preferred.

Responsibilities

Coordinate daily clinic operations to support efficient workflows, patient access, and quality service delivery.
Assist with development, maintenance, and adjustment of department staffing schedules to ensure appropriate coverage and operational needs are met.
Serve as a lead resource for clinic staff by providing guidance, support, and problem resolution within established policies and procedures.
Coordinate onboarding, orientation, and departmental training activities for new employees.
Mentor and support staff development through coaching, feedback, and role modeling of organizational values and professional standards.
Monitor staffing, workflow, and operational needs and communicate recommendations to clinic leadership.
Facilitate effective communication between providers, staff, patients, and leadership to promote teamwork and operational effectiveness.
Assist in implementing and sustaining quality improvement, patient safety, and patient experience initiatives.
Support compliance with organizational policies, regulatory requirements, accreditation standards, and departmental procedures.
Coordinate department resources, supplies, equipment, and other operational needs to support uninterrupted clinic operations.
Assist with service recovery and resolution of patient, visitor, and staff concerns in a professional and timely manner.
Participate in data collection, auditing, reporting, and monitoring of departmental performance indicators as assigned.
Performs clinical, patient access, or administrative support duties, as appropriate to the individual's education, licensure, certification, registration, and demonstrated competencies, to support patient care, patient access, and clinic operations during staffing or operational needs.
Assumes all other duties and responsibilities as necessary.