Clinic Coordinator - School of Dental Medicine

Tufts University • Boston, MA

3d

About The Position

Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Since its founding in 1868, TUSDM has been committed to leadership in education, patient care, research, and community service. Students obtain an interdisciplinary education, integrated with medicine, with access to training in dental specialties. Clinics managed at TUSDM provide quality comprehensive care to more than 20,000 individuals annually. Nationally and internationally, the school promotes health and educational programs and researches new procedures, materials, and technologies to improve oral health.

Requirements

• High School Diploma.
• Advanced knowledge of Microsoft Office suite including word processing, editing and graphics functions, spreadsheet and database knowledge.

Nice To Haves

• Bachelor's Degree.
• Lab Safety experience.
• HIPPA & OSHA knowledge.

Responsibilities

• Provides advanced level clinical support for department as needed
• Oversees daily operation of office/lab; track status on ongoing matters and follow up as required
• Evaluates workflow and reallocates resources and/or redesigns processes to meet needs and customer service
• Provides documentation for tasks
• Assists with hiring transitions and training
• Floats as necessary to cover clinical tasks and provide essential coverage to maintain operations
• Provides direction and guidance to office staff when necessary
• Engages and evaluates office automation and information technology needs
• Schedules appointments and maintains a complex calendar
• Serves in a highly visible capacity as resource for department including frequent interactions with internal and external customers; disseminates information
• Triage phone calls and prioritizes mail; briefs faculty or managers on clinical issues needing immediate attention
• Explains and enforces university/department policies and procedures
• Researches and resolves clinical problems and concerns
• Escalates emergencies, and other time sensitive issues
• Prepares, facilitates and manages highly confidential communications and information
• Coordinates and serves on clinical committees including collecting agenda items, preparing and disseminating agendas, preparing minutes
• Tracks and follows up on action items for committees or project members
• Develops and tracks database of students, study participants or other constituents
• Updates web information and drafts clinical content as needed
• Troubleshoots problems: refers complex questions or concerns to the correct individual
• Ad Hoc projects as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED