Clinic Concierge

Pinnacle Treatment Centers • Placerville, CA

1d • Onsite

About The Position

The Clinic Concierge/Security role helps maintain a safe environment for patients, teammates, and visitors while supporting service delivery aligned with Pinnacle Treatment Centers’ mission. The role includes monitoring the clinic and its surroundings, assisting with facility oversight and crisis management, and helping the front office as needed. The position is full-time in Placerville, California, and pays $17.50 to $19.00 per hour. Localized travel of up to 20% may be required, and the role requires driving for company purposes.

Requirements

• High school diploma or equivalent (GED) required.
• Current valid driver’s license in good standing in the state of employment.
• Must be insurable by the designated carrier.
• Must be able to drive for company purposes.
• Experience with de-escalation techniques.

Nice To Haves

• Associate degree preferred.
• Two years of experience working in security services in a healthcare setting preferred.

Responsibilities

• Maintain a safe treatment and working environment.
• Inspect the clinic interior to ensure it is presentable, safe, and secure.
• Inspect the clinic surroundings and parking lot for security threats or nuisances and ensure teammate and patient vehicles use designated spaces.
• Conduct hourly walkthroughs inside and outside the clinic.
• Monitor and report illicit activities in and around the clinics.
• Help ensure efficient pedestrian and vehicle traffic around the clinic.
• Assist Clinic Leadership with facility oversight.
• Report life-threatening situations involving teammates, patients, or the immediate community.
• Arrive on time for scheduled meetings and training sessions.
• Monitor patient flow, crowd control, and general safety.
• Maintain knowledge of applicable laws.
• Assist with clinic drills and inspections, including panic button, evacuation, Cal/OSHA, and fire procedures.
• Participate in crisis management when necessary.
• Report to the Clinic Manager before departing at the end of the shift.
• Monitor work performed in and around the clinic by third-party contractors, such as construction, landscaping, and janitorial workers.
• Assist the front office as needed, including answering phones, checking patients in, and filing.
• Attend team meetings and complete required training courses on time.
• Perform other duties as assigned.

Benefits

• 18 days of paid time off (PTO).
• 401(k) with company match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package, including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP).
• Discounted tuition and scholarships through Capella University.
• Opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED