Clinic Concierge

Pinnacle Treatment Brand • Placerville, CA

20h • $18 - $19

About The Position

Aegis / Pinnacle Treatment Centers is a growing leader in addiction treatment services, providing care nationwide to more than 30,000 patients daily. Its mission is to remove barriers to recovery and transform individuals, families, and communities through effective treatment.

The Clinic Concierge/Security role helps ensure and maintain a safe environment for patients, teammates, and visitors, supporting service delivery aligned with the organization’s mission. The position is full-time in Placerville, California, pays $17.50–$19.00 per hour, and may require localized travel up to 20%.

Requirements

• High school diploma or equivalent (GED) required.
• Current valid driver’s license in good standing in the state of employment and insurability by the designated carrier; the role requires driving for company purposes.

Nice To Haves

• Associate degree.
• Two years of experience working in security services in a healthcare setting.
• Experience in de-escalation techniques.

Responsibilities

• Ensure the maintenance of a safe treatment and working environment.
• Inspect the clinic interior to ensure it is presentable, safe, and secure.
• Inspect the clinic’s surroundings and parking lot for security threats or nuisances, and ensure teammate and patient vehicles use designated spaces.
• Conduct hourly walkthroughs inside and outside the clinic.
• Monitor and report illicit activities in and around the clinics.
• Ensure efficient patient pedestrian and vehicular traffic in and around the clinic.
• Assist Clinic Leadership in overseeing the facility.
• Report life-threatening situations concerning teammates, patients, and the immediate community.
• Arrive on time for scheduled meetings and training sessions.
• Monitor patient flow, crowd control, and general safety.
• Maintain knowledge of applicable laws.
• Assist with clinic drills and inspections, including panic button, evacuation, Cal/OSHA, and fire procedures.
• Engage in crisis management when necessary.
• Report to the Clinic Manager before departing at the end of the shift.
• Monitor work performed in and around the clinic by third-party contractors, such as construction, landscaping, and janitorial workers.
• Assist the front office as needed, including answering phones, checking patients in, and filing.
• Attend team meetings and complete required training courses on time.
• Perform other duties as assigned.

Benefits

• 18 days of paid time off.
• 401(k) with company match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package, including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP).
• Discounted tuition and scholarships through Capella University.
• Opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED