Clinic Call Center Representative

UnitedHealth Group•Corvallis, OR

4d•$16 - $29•Hybrid

About The Position

This position follows Office-Based schedule with 1-2 in-office days per week. Our office is located at 3680 NW Samaritan Dr, Corvallis, OR, 97330. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Clinic Call Center Representative is the first point of contact at the Corvallis Clinic to help find solutions to questions and various inquiries that impact patient care and our clinical staff. This position is responsible for handling incoming, outgoing, and inter-office calls in a timely and efficient manner. The primary function of this role is to identify and handle customer inquiries completely and accurately by utilizing customer service skills to optimize the opportunity of each customer contact. This position is full-time Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm CST. We offer on-the-job training. The hours of the training will be aligned to your schedule.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of customer service experience
Experience with computers and Windows based programs
Ability to work full-time Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm CST

Nice To Haves

1+ years of experience in high-volume customer service focused call center
Experience or training with medical/insurance terminology
Working knowledge of the Referral process
Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information

Responsibilities

Will participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards Caregiver Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.
Take inbound calls, handles routing of calls/tasks, books appointments, and verifies patient insurance coverage. Provide excellent customer service as a representative of the Corvallis Clinic.
Responsible for making patients and their needs a primary focus. Ensure efficient and prompt responses to inquiries. Cultivate positive and productive patient relationships with the Corvallis Clinic.
Utilize system policies and procedures to try and meet patient's needs and seek information to recognize patient preferences and facilitate solutions to patient problems.
Communicate effectively with customers, staff, and Providers.
Ability to establish and maintain effective working relationships within the department and with clinical staff as required by the duties of the role
Contact medical office staff or provider promptly when an acutely ill patient calls in.
Maintain confidentiality of the Corvallis Clinic’s customers and data.
Use technology as directed and within established guidelines.
Other duties as assigned