Clinic Business Representative Associate

Allina Health•Lakeville, MN

2d•Onsite

About The Position

Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative Associate, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today! Key Position Details: .5 FTE (40 hours per two-week pay period) Variable hours, day shift No weekends

Requirements

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
1 year of basic computer skills

Nice To Haves

Associate's or Vocational degree
0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel)
0 to 2 years of customer service, clerical, or other business office environment experience
0 to 2 years of medical terminology knowledge

Responsibilities

Greets, welcomes, and performs the registration process with patients in person or by phone
Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.
Assists patients with telephone encounters.
Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
Directs patients to appointment or procedure.
Collects co-pays and/or remaining balances
Obtains signatures from patients as needed.
Responds to questions regarding financial assistance programs.
Performs the End of Day reconciliation process.
May participate in the prescription refill order process as appropriate and in scope for position.
Manages and organizes the patient care lobby (or lobbies) and provides other department support
Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed.
May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties.
Performs weekly downtime check.
Active participation in staff meetings.
Other duties as assigned.