Clinic Assistant- Southside Clinic

White River Health System Inc•Batesville, AR

About The Position

The Clinic Assistant manages office flow and develops processes and systems that support clinic operations, enable employees to perform effectively, and promote patient satisfaction. The role handles administrative workflows, records, communications, appointment scheduling, patient demographic and insurance updates, copay collection, cash reconciliation, deposits, and daily financial reports. The Clinic Assistant also welcomes visitors and staff, monitors supplies, maintains office equipment and an organized work environment, and processes calls and messages according to protocol. Other clinic-specialty duties may be assigned by the Director or supervisor.

Requirements

High school diploma or GED.
Certifications as needed or required.
Consistent professional conduct and meticulous attention to detail.
Excellent verbal and written communication skills.
Excellent interpersonal skills with patients, staff, and other health care professionals.
Ability to report to work fit for duty and free of adverse effects from illegal drugs, medical marijuana, prescription medication, and/or alcohol.
Ability to communicate effectively orally and in writing.
Ability to bend over to perform certain duties.
Visual and auditory skills to interpret environmental input.
Ability to perform significant writing and computer entry.

Nice To Haves

Familiarity with EMR systems.

Responsibilities

Follow office workflow procedures established by office management or administration to support efficiency.
Maintain files and records using effective filing systems.
Manage phone calls and correspondence, including email, letters, and packages.
Schedule appointments and update patient demographic and insurance information.
Collect copayments and reconcile the cash drawer.
Verify next-day appointments.
Welcome visitors and internal employees with a cheerful disposition.
Monitor office supply inventory and report ordering needs to the LPN or RN.
Maintain office equipment, including ensuring copiers are operational and stocked with toner and paper.
Maintain a clean and organized office environment.
Answer calls and process messages according to protocol for appropriate staff.
Make deposits, reconcile payments, and prepare daily financial reports according to protocol.
Perform other duties assigned by the Director in association with the clinic specialty or by a supervisor.