Clinic Assistant/Medical Assistant (Cantonese/Mandarin)
About The Position
The PACE Clinic Assistant provides general nursing care to PACE participants and performs nursing interventions under the supervision of PACE primary care providers and nursing leadership. The role evaluates and triages participant medical conditions in the clinic and by telephone, provides nursing education to participants, caregivers, and staff, and monitors participants for changes in health or psychosocial status. The position coordinates care during transitions, communicates with hospital and long-term care facility case managers about discharge plans, and schedules appointments with PACE clinics, medical specialists, and community ancillary care providers. The Clinic Assistant documents care in the PACE Electronic Health Record (EHR), administers medications as directed, and communicates pertinent participant updates to the Interdisciplinary Team (IDT). The role attends IDT and morning meetings, supports quality improvement (QI) activities, and participates in the nursing on-call rotation for after-hours and weekend coverage. The position is with SpringLight Health, a Program of All-Inclusive Care for the Elderly (PACE) serving low-income seniors with coordinated, culturally competent care and support in their communities.
Requirements
- At least one year of experience working with a frail or elderly population; if lacking, complete appropriate PACE training before providing direct participant care independently. Relevant experience must be within the last three years.
- At least three years of clinical medical assisting experience.
- Experience working with Electronic Health Records (EHRs).
- Bilingual ability in Cantonese and/or Mandarin and experience providing culturally and linguistically appropriate services.
- Meet the standardized competencies for the position established by PACE before working independently.
- Before engaging in participant care, obtain medical clearance for communicable diseases and have up-to-date immunizations and vaccines.
- Must not have disqualifying convictions involving Medicaid, Medicare, other health insurance or health care programs, social services programs, or physical, sexual, drug, or alcohol abuse.
- Must not be excluded from participating in Medicare and Medicaid programs.
- Be an experienced clinical Medical Assistant who has met the education and training requirements for the Medical Assistant field and performs Medical Assistant duties with a high level of proficiency and culturally compassionate care.
- BLS certification.
Responsibilities
- Provide general nursing care and nursing interventions to PACE participants under the supervision of primary care providers and PACE nursing leadership.
- Manage and triage participant nursing needs in the PACE clinic or community setting and escalate concerns to the primary care provider and nursing leadership.
- Schedule PACE clinic appointments and referrals to medical specialists and community ancillary care providers.
- Enter appointment instructions for specialists and ancillary care providers in the EHR.
- Complete and maintain documentation in the PACE EHR in accordance with federal PACE regulations and organizational policy.
- Administer participant medications in the PACE clinic as directed by the primary care provider and nursing leadership.
- Review, sign off, and distribute nursing orders and instructions to appropriate PACE staff and contracted personnel.
- Provide case management and care coordination during care transitions.
- Communicate with hospital and long-term care facility case managers regarding participant discharge care plans.
- Monitor participants for changes in health or psychosocial status and promptly communicate pertinent changes to the IDT.
- Attend IDT and morning meetings and report on participants’ clinical status as directed by nursing leadership.
- Provide nursing education to participants, caregivers, and PACE staff.
- Participate in the nursing on-call rotation to provide after-hours and weekend call coverage to PACE participants.
- Support the PACE QI program and participate in assigned QI activities.
Benefits
- 100% employer-paid medical, dental, and vision coverage.
- Acupuncture and chiropractic coverage.
- 12 vacation days.
- 12 sick days.
- 12 paid holidays and 3 floating holidays.
- 403(b) with a 3% employer contribution and up to a 2% match.
- Flexible Spending Account (FSA) and Dependent Care Assistance.
- Commuter benefits.
- Long-Term Disability Insurance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
