Clinic Assistant II (Minneapolis, MN)

People Incorporated Mental Health Services•Minneapolis, MN

3d•$22 - $24•Onsite

About The Position

People Incorporated Mental Health Services is seeking a full-time Clinic Assistant II to join our Stark Outpatient Clinic in Minneapolis, MN. This position is a vital point of contact for consumers seeking and receiving services at our outpatient mental health clinics. This includes welcoming visitors, providing non-clinical information, collecting co-pays, entering health insurance and consumer demographic information into the electronic health record, appointment scheduling as needed, and general administrative support for the clinic.

Requirements

Passing all background and credentialing requirements for facility and position
The ability to pass the screening required by Federal Human Services Office of Inspector General to assure that person has not been excluded from working in the Health Care Programs which receive federal funding.
Must have a valid and current driver’s license and auto insurance, if applicable
Associates in Arts degree
Graduate of a formal training program in medical reception, customer service or equivalent
One year experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting.
One year experience working with individuals who have mental illness.
In lieu of an associate's in arts degree and one year of prior experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting, a high school diploma and three years of this experience may be substituted.

Nice To Haves

Prior administrative support experience within a not-for-profit environment.

Responsibilities

Works on-site each workday.
Demonstrate advanced level customer service skills to clients/visitors in the clinic and virtually.
Generate advanced level correspondence, statistical information, reports, meeting minutes and other general administrative support to the program.
Consistently greet clients in a respectful manner and demonstrate professional telephone and email etiquette.
Monitor telephone queue and voicemails closely to ensure client phone calls are answered in a timely manner.
Schedule appointments as needed in an accurate and timely manner.
Verify and complete necessary information for new consumer registration, including the collection of consumer demographics, insurance information and completion of appropriate forms, questionnaires, and/or other paperwork.
Enter consumer information into the electronic health record accurately and timely.
Identify and accurately collect co-pays or appropriate fees.
Serve as a role model within the clinic area to support the mission of People Incorporated
Leads special projects and/or initiatives within team as directed by Clinic Office Manager
Attendance is an essential function of this position.
Other duties as assigned.