Clinic Assistant II

Stanford Medicine Children's Health • Pleasant Hill, CA

14h • $34 - $38 • Onsite

About The Position

The Clinic Assistant II functions as a member of the clinic patient care team and is directed by the Clinic Manager or designee. Perform all clerical duties required to complete patient Check-in/Check-out, administer and coordinate the HMO referral and service authorization process, appointment making, and performs other clinic front desk activities. Resolve patient problems of limited scope and complexity.

Requirements

• High school diploma or GED equivalent.
• One year of progressively responsible and direct related work experience.
• Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
• Knowledge of medical terminology.
• Knowledge of computer systems and software used in functional area.
• Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).
• Ability to speak, read, write, and understand effectively at a level appropriate for the job.
• Ability to field phone calls and answer questions.
• Ability to mulit-task and to change priorities regularly.
• Ability to adjust communications to fit the needs and level of understanding of the receiver.
• Ability to exercise calmness in stressful situations.

Responsibilities

• Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
• Registers patients for clinic visit. Collects patient demographic and insurance data and enters into the system.
• Schedules patient care appointment and edits and maintains patient physician appointments for new and returning patients, using the scheduling system. Links authorization and payment to appointment.
• Informs patients of authorization and payment for new and returning patients.
• Ensures services are authorized by payer source. Identifies services requiring authorization and appropriate process for the payer type.
• Schedules ancillary services for patients and provides appropriate instructions.
• Manages information utilizing appropriate manual or electronic systems.
• Locates and prepares patient medical records for clinic appointments, phone messages, and other request.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED