Clinic Assistant II

Stanford Medicine Children's Health•Sunnyvale, CA

1d•$34 - $38•Onsite

About The Position

The Clinic Assistant II functions as a member of the clinic patient care team and is directed by the Clinic Manager or designee. Perform all clerical duties required to complete patient Check-in/Check-out, administer and coordinate the HMO referral and service authorization process, appointment making, and performs other clinic front desk activities. Resolve patient problems of limited scope and complexity.

Requirements

High school diploma or GED equivalent.
One year of progressively responsible and direct related work experience.
Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
Knowledge of medical terminology.
Knowledge of computer systems and software used in functional area.
Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).
Ability to speak, read, write, and understand effectively at a level appropriate for the job.
Ability to field phone calls and answer questions.
Ability to mulit-task and to change priorities regularly.
Ability to adjust communications to fit the needs and level of understanding of the receiver.
Ability to exercise calmness in stressful situations.

Responsibilities

Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
Registers patients for clinic visit. Collects patient demographic and insurance data and enters into the system.
Schedules patient care appointment and edits and maintains patient physician appointments for new and returning patients, using the scheduling system. Links authorization and payment to appointment.
Informs patients of authorization and payment for new and returning patients.
Ensures services are authorized by payer source. Identifies services requiring authorization and appropriate process for the payer type.
Schedules ancillary services for patients and provides appropriate instructions.
Manages information utilizing appropriate manual or electronic systems.
Locates and prepares patient medical records for clinic appointments, phone messages, and other request.