Clinic Appointment Coordinator (Second Floor CSC)

University of Minnesota Physicians•Minneapolis, MN

1d•$21 - $29•Onsite

About The Position

This is an AFSCME represented position. The Clinic Appointment Coordinators at UMPhysicians ensure that patients and their families and guests have a positive experience. They serve as the welcoming face for our clinics for patients and their families at the time of check-out. UMPhysicians emphasizes an inclusive, team-focused atmosphere, and Clinic Appointment Coordinators are integral to developing the next processes needed to ensure our patients' well-being. The primary focus of this role is ensuring an efficient check-out process for patients and helping them get scheduled for follow-up appointments. The team works collaboratively with clinic management and staff to support the business needs of the clinic, which include working the wait/reschedule list, working In-basket messages, check-out, scheduling, and work queue reports. MPhysicians emphasizes and fosters an inclusive, team-focused, and educational atmosphere. Our mission is to create an open and welcoming environment that celebrates our differences and encourages new ideas in the service of helping our patients. This role offers an opportunity in the administrative side of health care and to be a part of an inclusive team that will help you grow your career.

Requirements

Post HS education or training with basic medical terminology and keyboarding skills.
At least 1 year of customer service experience working with the public.
Good multi-tasking and critical thinking skills.
Attention to detail.
Outstanding interpersonal and communication skills.
Flexible with assignments and able to perform a wide variety of duties.

Nice To Haves

Experience with EPIC preferred but not required.

Responsibilities

Greets patients and families as part of the check-out process for unparalleled excellent experience.
Accurately coordinates and schedules future appointments and/or procedures following patient visit with provider.
Actively uses and embraces technological enhancements to support their role.
Maintain a friendly and welcoming disposition when interacting with patients and their family.
Utilize strong customer service skills and promote the organizational philosophy of patient centered care to proactively meet the needs of all patients and their families during their clinic visits and/or other interactions.
Demonstrates ability to provide applicable service adjusting approaches to reflect developmental level of population served.
Performs other duties including Performance Goals developed by manager and employee and reported in the employee's Performance Review as part of organizations Performance Management tools.