Clinic Admitting Clerk Representative

McPherson Hospital•McPherson, KS

2d•Onsite

About The Position

The Admitting Representative assists patients in accessing healthcare services through pre-registration, registration, and check-in. The representative is responsible for capturing accurate demographic and financial information through in person, electronic or telephone contact. The Admitting Representative courteously greets callers, determines the reason for their call, and answers questions or directs their requests to different departments as necessary. This role requires availability for Full Time Days-Evenings, including weekends and holidays. A shift differential may apply. The position involves various accountabilities including completing the registration and admission process, providing outstanding customer service, identifying patients, obtaining necessary signatures for consent forms, and having a working knowledge of Medicare/Medicaid and third-party insurance. The representative will enter and verify insurance information, scan patient information into the electronic medical record, orient patients about their rights, and provide admission packets. Additional duties may include clerical and PBX support, assisting with patient transportation arrangements, compiling reports, assembling patient visit paperwork, and providing coverage in all areas of registration. Department-specific duties include completing daily checklists, scanning required documents, and daily petty cash reconciliation. Organizational accountabilities include completing HealthStream education, modeling professional interactions, responding to communications, adhering to hospital policies and HIPAA, and fostering collaborative relationships. Participation in professional development, meetings, and timely communication of time off requests are also expected.

Requirements

A High School Diploma or its educational equivalent.
One year of satisfactory clerical experience.
Ability to commute/relocate if needed.
Capability to sit and work with a computer for extended periods.
Customer service driven ability to answer a multi-line phone system and transfer if needed.
Self-motivated and able to work well both unsupervised and part of a team.
Keyboard familiarity with the ability to type at a minimum of 100 keystrokes (20 words) per minute.
Proficiency in Microsoft Office tools (Word, Excel, Teams, etc.).
Working knowledge of Medicare/Medicaid and third-party insurance, or the ability to obtain within the first 90 days.

Nice To Haves

Weekend and Holiday availability required.

Responsibilities

Assist patients in accessing healthcare services through pre-registration, registration, and check-in.
Capture accurate demographic and financial information through in person, electronic or telephone contact.
Greet callers, determine the reason for their call, and answer questions or direct requests to different departments.
Complete the registration and admission process.
Provide outstanding customer service and communication to patients, visitors, and coworkers.
Identify patients presenting for services through review of identification, ensuring patient’s identity 100% of the time.
Generate patient wristbands and secure them on the patient's wrist.
Explain and obtain signature for general consent, HIPAA Notice of Privacy Protection, and other consent forms 100% of the time.
Enter and verify accurate insurance information.
Notate patient account regarding insurance status when applicable.
Scan patient information and signed consent forms into the electronic medical record 100% of the time.
Orient and educate admitted patients about their rights as inpatients.
Provide patients with a complete admission packet 100% of the time.
Provide clerical and PBX support to medical providers and outpatient service departments.
Answer phones, place and connect pages, take messages, and scan documents.
Assist Emergency Room providers in arranging transportation for discharged patients.
Compile midday and midnight Pre-Census Report.
Assemble patient visit paperwork including but not limited to provider orders, insurance authorizations, lab results and other required documentation.
Provide supporting coverage in all areas of registration (ER Admissions, Information Desk, Main Admissions, Wound Care Clinic, etc.).
Complete department daily checklist including but not limited to pre-registrations, registration file maintenance and others as needed.
Scan all required documents into patient’s electronic medical record (includes consent forms, IDs, insurance cards, etc.).
Daily petty cash reconciliation.
Complete HealthStream’s education by designated due date.
Model positive and professional interactions between staff, leadership, providers, patients, and visitors.
Read and respond to departmental emails and interdepartmental communications in a timely manner.
Follow all hospital and departmental policies and procedures, including donning and doffing of appropriate PPE in your workspace.
Understand and strictly adhere to HIPAA.
Promote a HIPAA compliant campus.
Maintain a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the mission, vision, goals, and values of McPherson Center for Health.
Foster collaborative relationships with peers in the department as well as other staff at McPherson Center for Health, with a particular focus on teamwork.
Participate in professional development and educational activities.
Attend and actively participate in all assigned meetings and in-services.
Communicate time off requests by deadlines outlined by your supervisor.
Perform other related duties.