Clinic Administrator

Pioneer Human Services•Spokane, WA

11d•$80,168 - $106,820

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for a Clinic Administrator with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption. Who we are – Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024. What We Offer At Pioneer, our employees are our most valuable asset. That’s why we’re proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance. The Clinic Administrator is responsible for day-to-day operational oversight of assigned behavioral health clinic or residential-based clinical programs. This role exercises independent judgment and discretion in matters of program operations, staffing, and personnel management, ensuring operational continuity, regulatory compliance, fiscal stewardship, and effective coordination across clinical, administrative, and support functions. The Clinic Administrator partners closely with Program Leadership, Clinical Leadership, and centralized support teams to implement standardized processes, support workforce stability, and ensure high-quality service delivery aligned with organizational policies and regulatory requirements.

Requirements

Bachelor’s degree in healthcare administration, business administration, human services, or a related field, or equivalent combination of education and progressive work experience.
Minimum of five years of progressively responsible experience in healthcare, behavioral health, or residential program operations.

Nice To Haves

Master’s degree in healthcare administration, business administration, or related field.
Experience supporting licensed behavioral health or residential treatment programs.
Experience with budget monitoring, audits, or regulatory compliance.

Responsibilities

Provides operational oversight for assigned clinic(s) or residential-based clinical programs, ensuring alignment with organizational standards, contracts, and regulatory requirements.
Supports implementation and adherence to standardized workflows, policies, and procedures.
Monitors operational performance metrics and support continuous improvement initiatives.
Coordinates staffing coverage, scheduling needs, and space utilization to support program operations and to maintain adequate staffing levels.
Ensures program readiness for audits, site reviews, and regulatory monitoring.
Serves as a key operational liaison between program leadership, clinical leadership, and administrative support teams.
Provides direct supervision and ongoing leadership to assigned administrative and support staff.
Leads and participates in hiring activities, including interviewing, candidate selection, onboarding, training, scheduling, performance management, and retention of staff.
Conducts regular check-ins, coaching, and performance evaluations in alignment with organizational practices.
Exercises day-to-day decision-making authority related to employee performance, attendance, and conduct, consistent with organizational policy and HR guidance.
Plans, assigns, and directs work to ensure effective program operations and appropriate staffing coverage.
Promotes accountability, teamwork, professionalism, and respectful workplace behavior across assigned teams.
Escalates employee relations matters appropriately in partnership with Human Resources.
Acts as second-in-command to the Director of Program, maintaining operational oversight and ensuring continuity of leadership across a 24/7 service model
Participates in budget development, monitoring, and variance review for assigned programs.
Monitors expenses, purchasing activity, and payroll submissions to support fiscal accountability.
Supports reconciliation of operational costs in partnership with Finance.
Ensures appropriate use and tracking of program resources and supplies.
Supports compliance with applicable federal, state, and local regulations, including WAC, RCW, and contractual requirements.
Ensures adherence to organizational policies, HIPAA requirements, and risk management practices.
Participates in internal audits, corrective action planning, and quality improvement activities.
Maintains documentation and records in accordance with regulatory and organizational standards.
Facilitates clear and consistent communication across multidisciplinary teams.
Participates in leadership meetings, operational meetings, and cross-functional workgroups as assigned.
Collaborates with internal departments and external partners to support program operations.
Supports resolution of client or family concerns in collaboration with clinical leadership.
Ensures appropriate review and follow-up of incidents, client grievances, and safety concerns.
Promotes service delivery practices that are trauma-informed, person-centered, and recovery-oriented.

Benefits

Medical
Flexible spending
Dental
Vision
Life
AD&D
Disability
Dependent Daycare Flexible Spending
Tuition assistance (100% for bachelor's, 50% for graduate programs)
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
Employee recognition programs
Public transportation discount
Employee assistance program (EAP)