Clinic Administrative Assistant

Big Stone Therapies • Mayville, ND

11d • Onsite

About The Position

Big Stone Therapies is currently seeking a full-time Clinic Administrative Assistant to join our team at our rehabilitative therapy clinic in Mayville, ND located at 42 6th Ave SE. This is a benefited position scheduled for 40 hours per week (1.0 FTE). The schedule for this position is Monday - Friday: 8:00am-4:30pm with a daily 30-minute unpaid break.

Requirements

• High school graduate or equivalent.
• Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.
• Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.
• Excellent phone etiquette and in-person customer service abilities.
• Able to adapt and thrive in a changing and fast paced environment.

Nice To Haves

• Two-year degree in a related field.
• Previous experience in a medical office setting or other customer service-related field.

Responsibilities

• Scheduling new referrals.
• Gathering and verifying demographic and insurance information.
• Scheduling, rescheduling, and canceling patient appointments as required.
• Monitoring patient schedule to maximize productivity.
• Performing patient appointment reminders.
• Providing instructions to patients to ensure they are prepared for appointments.
• Resolving scheduling conflicts as they occur.
• Assessing staffing needs for high and low census times.
• Communicating with therapists about schedules, patients, and any changes.
• Scheduling all other non-patient care time (Meetings, care conferences, PTO, etc.).
• Demonstrating excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.
• Receiving and responding to incoming telephone calls and emails courteously.
• Maintaining the appearance of the waiting room.
• Maintaining confidentiality and security of Protected Health Information.
• Distributing mail.
• Scanning, faxing, and printing documents.
• Cleaning/sanitizing clinic areas as required.
• Ordering supplies and maintaining stock levels as required.
• Maintaining patient charts.
• Performing opening and closing duties.
• Attending meetings as required.
• Performing other clinic duties as assigned.

Benefits

• Health, Dental, Vision, Life, Short-Term Disability insurance options
• Flexible Spending Plan(s)
• 401k with employer contribution
• 8 paid holidays (including your birthday!)
• Generous paid time off accrual
• Employee Sick and Safe Time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED