Clinic Administration

Neighbourly Pharmacy•Medicine Hat, AB

3d•Onsite

About The Position

Nat's Remedy's RX is looking for a full-time Clinic Administration (Medical Office Assistant) to join our team in Medicine Hat, Alberta. This role involves providing administrative support and coordinating daily operations for doctors, staff, visitors, and patients. The position requires managing scheduling, organizing patient files, addressing patient inquiries, and maintaining patient records and accounts using the Input Health EMR system. The Clinic Administration will also ensure appointments stay on schedule, comfort patients, manage financial tasks, maintain confidentiality, oversee office inventory, and support the Medical Clinic Manager, Clinic Nurse, and Physician with various administrative tasks. Room cleanliness and general cleaning may also be required.

Requirements

Proficiency with Accuro EMR and experience as a receptionist in a medical setting are strong assets
Familiar with office procedures, telephone communications, electronic record-keeping, and medical terminology
Strong organizational skills with the ability to establish priorities, work independently, and collaborate as part of a team
Demonstrates accuracy, confidentiality, tact, discretion, and integrity in all tasks
Innovative thinker with problem-solving skills, able to work under pressure and respond effectively to emergencies
Passionate about healthcare excellence and committed to maintaining high standards
Successful candidates must complete a Criminal Record Check due to the sensitive nature of the position

Nice To Haves

Medical Office experience or training, including Medical Office Administration education

Responsibilities

Report to the Medical Clinic Manager, providing administrative support and coordinating daily operations for doctors, staff, visitors, and patients
Manage scheduling, organize patient files, and address patient inquiries to ensure smooth clinic operations
Welcome patients and visitors, answer inquiries, and schedule appointments while maintaining patient records and accounts using the Input Health EMR system
Ensure appointments stay on schedule by notifying patients and physicians of arrivals and delays, optimizing provider time and treatment room utilization
Comfort patients by addressing questions and managing anxieties, and maintain the reception area
Manage financial tasks, including recording charges, updating accounts, and processing third-party claims
Maintain confidentiality of all doctor, staff, and patient information, and complete accurate documentation under clinical supervision
Oversee office inventory, order supplies, and arrange for equipment servicing or repairs
Maintain room cleanliness, assist with patient exams, and perform general cleaning as needed
Support the Medical Clinic Manager, Clinic Nurse, and Physician with various administrative tasks