Climbing Technician - FT Permanent

Town of Canmore•Canmore, AB

2d•CA$28 - CA$30•Onsite

About The Position

The Climbing Instructor ensures a safe, welcoming, and engaging climbing environment by delivering high-quality instruction, supporting daily climbing gym operations, and fostering positive experiences for all participants. This role exists to enable accessible and enjoyable recreation opportunities that enhance community well-being and quality of life. The position supports service delivery through instruction, customer engagement, operational coordination, and collaboration with team members and interest holders. By promoting safety, skill development, and inclusive participation, the role contributes to a vibrant recreation environment aligned with the Town’s values and community priorities.

Requirements

Association of Canadian Mountain Guides (ACMG) Climbing Gym Instructor certification (Level 1, 2, or 3)
Standard First Aid, CPR, and AED
Demonstrated experience delivering climbing instruction and supervising participants in a recreation setting
Significant recreational climbing experience, including route setting
Experience working in a climbing gym or similar environment
Strong knowledge of: Climbing techniques, belaying practices, and safety procedures
Strong knowledge of: Recreational climbing best practices and industry standards
Strong knowledge of: Applicable Alberta Occupational Health and Safety requirements
Ability to safely manage groups, including children, in a dynamic recreation environment
Ability to identify hazards, respond to incidents, and maintain safe operations
Ability to prioritize tasks and adapt to changing operational needs
Strong customer service, communication, and interpersonal skills
Proficiency using computer systems and applications, including Microsoft Office and recreation management systems
Ability to maintain accurate records and follow established procedures
Demonstrated commitment to ongoing learning and professional development
Active commitment to safety and compliance with all safety protocols and procedures

Nice To Haves

Additional ACMG climbing certifications or specialization in other climbing streams
Training or certification in working at heights or fall protection
Hi-Five (quality recreation programming) certification
Experience with recreation and people software systems such as Intelligenz and Dayforce
Valid Alberta Class 5 Driver’s License with a satisfactory driver’s abstract
Experience supporting recreation program planning, evaluation, or service delivery
Broader knowledge of municipal recreation services and community programming

Responsibilities

Deliver safe, engaging climbing instruction tailored to participant skill levels and needs
Conduct orientations and belay tests to ensure participant readiness and compliance
Apply recreational climbing best practices and techniques to support skill development
Provide feedback and coaching to build participant confidence and progression
Provide professional, safe, and engaging climbing experiences for all participants
Welcome visitors and provide accurate information on programs, services, and facility use
Verify waivers, orientations, and participant eligibility prior to activities
Issue and fit rental equipment to ensure safe and appropriate use
Respond to inquiries and resolve concerns respectfully and effectively
Create a positive, inclusive, and supportive environment for participants and interest holders
Monitor climbing gym floor activity to ensure safe and efficient operations
Identify, address, and diffuse unsafe behaviour or improper equipment use
Follow established standard operating procedures for safety and customer service
Maintain general knowledge of Town of Canmore services to support customer needs
Support scheduling, flow of activities, and operational coordination
Perform basic inspection and maintenance of climbing equipment and facility features
Support route setting activities and maintain climbing wall features
Ensure equipment is safe, functional, and stored appropriately
Report maintenance needs, hazards, or safety concerns promptly
Ensure health and safety of co-workers, customers, and volunteers
Maintain accurate records in compliance with Town of Canmore policies and procedures
Use computer systems and applications (MS Office, Intelligenz, Dayforce) to support operations
Adhere to confidentiality requirements, regulations, acts, and guidelines
Stay current with industry safety standards and evolving practices
Actively pursue training to enhance climbing, instruction, recreation, and administrative skills
Collaborate with team members to support program delivery and daily operations
Provide guidance and mentorship to less experienced staff as needed
Share information to support coordinated and effective service delivery
Contribute to a respectful, positive, inclusive, and team-oriented work environment
Assist in organizing tasks and small groups to achieve operational goals
Fulfill worker responsibilities under the Town of Canmore Health & Safety Directive
Participate in the Town's health and safety program, following all legislation, policies, and procedures
Perform work safely and protect the health and safety of self and others
Refrain from causing or participating in harassment or violence
Report incidents, injuries, and unsafe or harmful worksites, acts, or conditions