Climate Action Manager (Customer Success)

Carbonhound•Toronto, ON

4d•CA$85,000 - CA$95,000•Hybrid

About The Position

Carbonhound is a B-Corp certified software platform that helps small businesses measure and reduce their impact on the climate. We believe that in order to stop the climate crisis, we need to enable every business to do their part. Our product helps reduce barriers for companies by making easy-to-use tools and providing access to affordable expertise to help them transition to their low-carbon future. We are the operating system for decarbonization. Values Led: We fiercely protect our values of integrity, Empathy and Empowerment and ensure that these values are true both inside the company and how we work with our clients. This alignment ensures that we can live our values in an authentic way. Impact: We are a small(but growing) team working on a huge and important problem. Come work at a company where you can make a real impact on the most important issue of our generation. Amazing team: We have an incredible team of passionate, hilarious and intelligent people. Come build the culture of the business with us and help co-create the company you have always wanted to work at. Strong Backing: From Verdexus, to Starforge and Highline beta, we are backed by some of the smartest investors in Canada.

Requirements

Experience delivering Greenhouse Gas Inventory reports, Energy management strategies, target setting or decarbonisation roadmaps
Track record of managing relationships and stakeholders at companies from 250-1000+ employees
Strong understanding of carbon accounting principles and frameworks like the GHG Protocol
Comfortable translating technical or regulatory concepts into simple, actionable guidance
Strong communication skills with a customer-first, empathetic approach
Highly organized with the ability to manage multiple customer relationships and priorities
Passionate about climate action and enabling organizations to decarbonize
Experience with decarbonization planning and scenario analysis
Comfortable working cross-functionally in a fast-paced, evolving environment
Comfort working in fast-paced, ambiguous environments with evolving product and processes

Nice To Haves

Curiosity about climate policy, regulation, and emerging standards
Experience working with auditors, verifiers, or certification bodies
Experience applying GHG protocol to Food and Beverage, Transportation and Agriculture businesses
Experience with product carbon footprints
French fluency

Responsibilities

Own the end-to-end post-sale customer relationship, including onboarding, retention, reduction planning and expansion
Run proactive check-ins and success planning sessions with customers
Help customers navigate Carbonhound’s services, including onboarding, data collection, emissions calculations, reduction initiatives, verification and more
Identify risks to retention and proactively implement success plans to improve engagement and outcomes
Advise customers on climate commitments, emissions measurement boundaries, carbon reduction strategies, and reporting requirements
Support customers in interpreting frameworks such as the GHG Protocol and translating them into clear, actionable guidance
Help customers prepare for sustainability reporting and submissions, including EcoVadis, CDP, CBAM and other disclosure frameworks
Continuously improve customers’ climate literacy through education and hands-on support
Develop scalable onboarding materials, playbooks, and best practices to improve time-to-value
Act as the voice of the customer, synthesizing feedback into actionable insights for Product and Development
Work closely with Sales to ensure strong customer handoffs and identify expansion opportunities
Collaborate with Climate, Product, and Operations teams to continuously improve the customer experience
Contribute to internal improvements in customer workflows, support processes, and success tracking