Client Value Manager

Gartner • Irving, TX

2d • Hybrid

About The Position

The Client Value Manager (CVM) conducts client interviews to capture objective, first-hand client value statements and feedback, including realized value and opportunities for improvement. The CVM creates high-quality, actionable Voice of Client (VoC) insights that strengthen value articulation, inform renewal strategies, position accounts for retention and growth, and improve the client experience. By capturing first-hand client value statements for SAP accounts, the role contributes to individual and account-level retention and growth. The CVM also identifies risks, supports mitigation efforts, and works with internal stakeholders to integrate VoC into organizational decision-making and workflows. The position collaborates with Sales and Service teams and contributes to cross-functional initiatives.

Gartner guides enterprise leaders with objective business and technology insights. The company describes a hybrid work environment, with flexibility to work virtually when productive and opportunities to collaborate with colleagues in person. Gartner offers competitive compensation and benefits, including PTO, a 401(k) match, and discounted company stock purchases. The stated base salary range for this role is $72,000–$100,000.

Requirements

• Bachelor’s degree or equivalent.
• 2–4 years of professional experience in services.
• At least 1 year of experience having technical, needs-based discussions with clients at major organizations.
• At least 1 year of experience completing analysis or problem-solving work.
• Demonstrated interpersonal and communication skills and the ability to collaborate with clients and varied stakeholders.
• Excellent client focus and ability to build rapport.
• Ability to probe on value delivery and capture value through active listening and rapid, diligent note-taking.
• Strong organizational skills, ability to prioritize multiple items, and ability to work across multiple team members.
• Strong problem-solving and analytical skills, with the ability to translate analysis into actionable plans.
• Ability to conceptualize solutions and influence different stakeholders.
• Ability to work with, influence, and manage resources from different organizations.
• Ability to synthesize ideas into simple, concise statements and clearly present and articulate ideas.
• Proficiency in Microsoft Office, including Excel and PowerPoint.
• Excellent critical-thinking, analytical, and problem-solving skills; collaborative and an effective team player.

Nice To Haves

• Master’s degree.
• Experience working in the IT industry.
• Knowledge of information technology and/or Gartner’s product portfolio.

Responsibilities

• Work with Strategic Accounts Programs to schedule and conduct client interviews, prioritizing C-Level and Guided interactions.
• Identify the top three C-Level priorities for SAP accounts.
• Develop interview approaches aligned with organizational priorities, including C-Level, New to Role, and unengaged clients, and synthesize insights to help build trust-based, value-added relationships with C-Level executives.
• Identify and escalate individual and account-level risks.
• Partner with Sales and Service teams to drive risk mitigation and use learnings to elevate organizational standards.
• Create high-quality, actionable Voice of Client insights for internal stakeholders.
• Execute the CVM Program with operational excellence, meeting SLAs and emphasizing data quality and governance.
• Participate in continuous-improvement pilots by ideating, testing, and deploying mechanisms to increase VoC visibility across the organization.
• Contribute to targeted VoC efforts supporting strategic initiatives and participate in cross-functional Strategic Accounts Program projects.
• Develop partnerships with stakeholders to identify opportunities to incorporate VoC into organizational decisions and workflows.

Benefits

• Generous paid time off.
• 401(k) match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Competitive compensation and participation in an annual bonus plan or role-based, uncapped sales incentive plan, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level