BMW Client Upgrade Sales Specialist

Chapman BMW on Camelback•Phoenix, AZ

77d•Onsite

About The Position

Chapman BMW on Camelback is seeking a confident, customer-focused sales professional to join our Upgrade Center team. As Client Upgrade Sales Specialist, you will actively engage customers, identify vehicle upgrade opportunities, and guide clients through purchase decisions in partnership with our sales and service departments. This role is ideal for someone who thrives in a fast-paced environment, enjoys initiating conversations, and excels at building strong customer relationships.

Requirements

Previous sales experience required (automotive sales strongly preferred)
Ability to confidently approach customers and initiate conversations
Strong verbal and written communication skills (in person, phone, text, and email)
High school diploma or GED required
Working knowledge of computer systems and Windows-based applications
Ability to quickly learn and navigate new systems and applications
Ability to stand for extended periods of time
Ability to safely drive or move vehicles
Valid driver’s license with a clean driving record
Willingness to submit to a pre-employment background check and drug screening

Nice To Haves

Former service advisor experience is a plus
CRM experience preferred
Bilingual in Spanish is a strong plus

Responsibilities

Proactively engage customers and identify vehicle upgrade and purchase opportunities
Act as a liaison between the sales and service departments to support customer needs
Listen to, evaluate, and help resolve customer concerns using BMW systems and software
Partner with management, technicians, and service advisors to present the best upgrade or repair options based on customer needs and cost considerations
Assist customers who choose to purchase a new vehicle rather than repair their current vehicle
Order vehicles to customer specifications and maintain consistent communication through delivery
Process lease terminations and upgrade opportunities
Assist with other duties as assigned

Benefits

Excellent commission pay plan that allows you to control your income
Professional development with ongoing training and career growth opportunities
Supportive, team-oriented work environment
Employee and family discounts on vehicle purchases and services
Volunteer opportunities
Comprehensive medical, dental, and vision coverage with low-cost premiums
Onsite nurse practitioners for convenient healthcare and wellness support
Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses
Affordable life and disability insurance options
Employee Assistance Program (EAP) offering confidential counseling and financial support
401(k) retirement plan with competitive matching and tax advantages
Generous paid time off (PTO) to support work-life balance