Client Transportation Driver

Axiom Care • Phoenix, AZ

75d • Onsite

About The Position

The Client Transportation Driver is responsible for coordinating with the shift lead to connect clients with the services they require. The Client Transportation Driver is often the first representative of Axiom Care that a client will meet and must be able to conduct themselves with professionalism and show compassion for our clients.

Requirements

• Ability to demonstrate unwavering empathy, compassion, and friendliness with every Axiom client.
• Proficient computer literacy
• Proficient with Microsoft Office Suite or related software.
• Computer/Microsoft Office Use - Ability to navigate the internet, process words, update spreadsheets, and send emails on the computer.
• Driving - Demonstrates ability to operate company motor vehicle effectively, and safely.
• Compliance and Ethics - Understands, supports, and demonstrates commitment to facility’s mission statement
• Interpersonal Communication - The ability to establish rapport quickly and communicate effectively with consumers of healthcare, their family members, and other providers
• De-escalation - Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution.
• Must have a valid AZ Driver's license with 39-month clear MVR
• CPR/First Aid certification required.

Nice To Haves

• Draw from personal recovery experience to encourage clients to actively seek recovery.

Responsibilities

• Pick up clients from hospitals, police stations, jails, other medical facilities, and Axiom referral partners, and transport them to the appropriate Axiom facility.
• Help orient new clients to Axiom facility – introduce client to housing staff upon arrival to Axiom Care facility.
• De-escalate crisis situations as needed.
• If/when appropriate, draw from personal recovery experience to encourage clients to actively seek recovery.
• Safely transport clients to and from off-site appointments as needed.
• Transport client’s post-treatment to their next treatment setting and ensure warm hand-off with receiving facility, whether another Axiom facility or not.
• Outreach and build relationships with representatives of Axiom’s referral partners, presenting self professionally.
• Assist with client intake process as needed, include property inventory, client orientation, and EMR onboarding.
• Act as front-desk receptionist when needed by greeting visitors, answering incoming calls, and directing to facility staff as needed.
• As part of Axiom Care’s commitment to Culturally and Linguistically Appropriate Services (CLAS), this position supports efforts to provide inclusive and accessible translation services for clients. Responsibilities may include participating in CLAS-related training, supporting language access initiatives, and promoting cultural sensitivity in day-to-day operations.
• Performs other duties as assigned by management.

Benefits

• Medical, Dental, and Vision
• 401(k) with up to 3.5% match
• Paid time off (PTO), paid sick time, and paid holidays
• Tuition Reimbursement
• Reimbursement for CMEs
• Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal
• Employee Assistance Program (EAP)
• Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED