Client Transformation Partner

AHEAD

3d•$235,000 - $285,000•Remote

About The Position

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Intelligent Operations Client Delivery Lead is responsible for driving enterprise-wide platform adoption and transformation initiatives across complex Fortune 500 environments. This leader serves as the bridge between business strategy and technical execution, ensuring AHEAD delivers measurable business value at scale across Observability, Enterprise Service Management, and Automation and Orchestration capabilities. This role is accountable for leading large, multi-workstream transformation programs that modernize how clients monitor, operate, automate, and optimize their enterprise technology landscape. The ideal candidate brings a strong blend of executive leadership, program governance, financial discipline, organizational change management, and deep platform knowledge.

Requirements

10+ years of experience leading enterprise IT, digital transformation, or large-scale platform programs
Demonstrated success leading Intelligent Operations or comparable enterprise transformation initiatives within Fortune 500 organizations or environments of similar scale and complexity
Deep knowledge of ServiceNow platform architecture and at least three core product lines
Strong understanding of enterprise operating models spanning observability, service management, and automation
Proven experience leading organizational change management and business transformation initiatives
Strong commercial and financial acumen, including program forecasting, business case development, value realization tracking, and growth planning within existing accounts
Executive presence with the ability to influence C-suite and Board-level stakeholders
Ability to lead across cross-functional teams and navigate complex enterprise governance structures
Proven ability to identify, shape, and expand follow-on opportunities within existing customer relationships and active engagements
Experience partnering with account teams and sales leaders to drive business development, deepen client relationships, and grow the book of business through successful delivery
Demonstrated ability to connect delivery outcomes to commercial growth by earning client trust and uncovering additional transformation needs

Nice To Haves

PMP, SAFe, or equivalent program management certification preferred

Responsibilities

Lead end-to-end governance for large-scale Intelligent Operations transformation programs, often spanning multiple workstreams and multiple years
Manage program interdependencies, risks, milestones, and executive stakeholder alignment across business and technology teams
Lead blended delivery teams consisting of architects, developers, process owners, and change management leads
Drive organizational change management strategy to support platform adoption, value realization, and sustained platform hygiene
Translate business capability gaps into prioritized platform investments and transformation roadmaps
Build, maintain, and communicate executive-level business cases for Intelligent Operations initiatives
Manage program financials, forecasts, and value tracking to ensure delivery against business objectives
Deliver steering committee updates, KPI and OKR reporting, and executive-level risk escalations
Partner with CIO, CHRO, CFO, and business unit leaders to align Intelligent Operations capabilities with enterprise priorities
Ensure transformation outcomes are tied to measurable business results, operational maturity, and long-term platform sustainability
Identify expansion opportunities within customer accounts and engagements by aligning delivered outcomes to emerging business priorities
Partner with account and sales leaders to grow the book of business through trusted advisory relationships, successful delivery, and demonstrated client value
Support business development efforts within existing customers, including shaping follow-on work, contributing to account strategy, and helping position additional Intelligent Operations capabilities
Create executive confidence that enables AHEAD to sell from within through strong delivery performance, strategic insight, and measurable transformation outcomes