Client Transformation Director

Kraken

11d•$220,000 - $300,000•Hybrid

About The Position

Kraken is seeking a Client Transformation Director to lead a major North American client implementation, driving world-changing results in the energy sector. This high-profile role involves serving as the face and delivery leader for a significant utility transformation, working with a dedicated internal team and collaborating with a large product and engineering organization. The ideal candidate will be comfortable briefing C-suite executives and maintaining a detailed understanding of complex project dependencies to guide delivery leaders. The company is at the forefront of innovation in the energy industry, aiming to improve the lives of one billion humans within the decade and shape a cleaner future.

Requirements

Extensive experience in Regulated Utilities (ideally in the North American market).
Strong experience leading large, enterprise-level technology implementations and significant transformation of business operations, ideally in utilities or similar industries (e.g., telecom, public sector).
Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation.
Hands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement.
Problem solver with an ability to focus conversations on the things that truly matter.
Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that.
Team player who can work effectively with national and global teams across Kraken.
Excellent communication and facilitation skills.
Client and quality focus; highly effective at building and improving customer relationships as peers.
Mobile - Frequent travel will be expected for face-to-face relationship building.
Passionate about helping clients.
Passionate about technology.
Committed to sustainability.
Open-minded, flexible, and adaptable.
Confident in decision-making.
Supportive.
Approachable and fun to work with.
Inclusive.
Resilient, working well under pressure.
Believe in big ambitions and small egos.
Embrace the servant leadership philosophy.
Must have the right to work in the country they are applying to.

Responsibilities

Accountable for the successful execution of client implementation programs using the Build-Operate-Transfer methodology, covering technology, business operations, and culture transformation.
Find solutions that bring clients into the new software and operating model, accelerating delivery and reducing risk.
Develop deep trust with C-suite client executives.
Lead a team of Client Delivery Leads across functional delivery areas.
Prioritize outcomes and delivery from a team of Client Engineers, collaborating with the VP of product to ensure the development team delivers required capabilities.
Communicate effectively to stakeholders at all levels, both internally and externally.
Continuously demonstrate Kraken’s business value to the client and build a governance model for post-implementation.
Set the direction and pace for implementation program execution, managing expectations, removing blockers, and making prioritization decisions.
Understand implementation program details and report progress to the client and internal stakeholders.
Embody the Kraken ways of working, providing support and feedback to team members and reinforcing an environment of psychological safety.