Client Transformation Director

Kraken

11d • $220,000 - $300,000 • Hybrid

About The Position

This is a high profile role where the individual will serve as both the face of, and the delivery leader for the next North American utility transformation. The role has a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, and the attention of Kraken's 1000+ person Product and Engineering organization. The ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility, while also able to maintain a detailed understanding of the complicated dependencies across multiple work streams to successfully coach, guide, and support the delivery leaders throughout the transformation.

Requirements

• Extensive experience in Regulated Utilities (ideally in the North American market)
• Strong experience leading large, enterprise-level technology implementations and the significant transformation of business operations, ideally in utilities or similar industries (e.g. telecom, public sector)
• Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation
• Hands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement
• Problem solver with an ability to focus conversations on the things that truly matter
• Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes
• Team player who can work effectively with national and global teams across Kraken
• Excellent communication and facilitation skills. You are well respected with a natural gravitas
• Client and quality focus; highly effective at building and improving customer relationships as peers
• Mobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected.

Nice To Haves

• Passionate about helping clients (without them, we don’t exist)
• Passionate about technology (we are a tech business disrupting energy)
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
• Open-minded, flexible and adaptable (we are constantly growing, changing and evolving)
• Confident in decision-making
• Supportive
• Approachable and fun to work with
• Inclusive
• Resilient, working well under pressure
• Believe in big ambitions and small egos
• Embrace the servant leadership philosophy

Responsibilities

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
• Develop deep trust with our C-suite client executives
• Lead a team of Client Delivery Leads across functional delivery areas
• Prioritise outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations
• Communicate effectively to stakeholders at all levels, both internally and externally
• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
• Set the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritisation decisions to enable successful client transformations
• Understand the implementation program details and report progress to the client and internal stakeholders
• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

Benefits

• Opt in medical, dental, and vision insurance options.
• Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed