Client Teller Associate

Unity Bank•Neillsville, WI

1d•$15 - $19•Hybrid

About The Position

At Unity Bank, our culture is built on trust, care, and connection. We believe in meaningful work, open collaboration, and authentic relationships. Here, every employee takes pride in their role, empowered to make a difference—for our customers, our communities, and each other. We’re more than a bank—we’re a community partner. When clients choose Unity, they invest in local dreams: planting seeds with farmers, opening doors on Main Street, and creating opportunities for neighbors. We listen. We care. We connect. Every conversation matter, and every solution is crafted with heart. Together, we help people achieve their dreams—one relationship at a time. Position Summary: The Client Teller Associate is responsible for delivering exceptional client experience by handling our clients’ financial transactions in our bank locations with accurate, timely, friendly, and professional results. This position will take a friendly, positive approach to the customer experience while maintaining high attention to detail.

Requirements

High School Diploma or equivalent preferred
One or more years of experience in customer service, cash handling, or retail experience preferred.
Banking software, Outlook, Microsoft Office products experience preferred.
Familiarity with bank regulatory and compliance standards preferred
Financial Institutions must adopt and comply with regulatory requirements.
All employees of Unity Bank are required to comply with these standards and practices.
Employees will be responsible for participation in training sessions for these regulatory compliance requirements.

Responsibilities

Deliver consistent professional, and courteous client experiences aligned with Unity Bank defined service standards protocol.
Provide both in-person service and answer branch incoming phone calls.
Handle customer requests and respond to inquiries promptly and professionally.
Understand the Bank’s products and services to provide customized solutions for customers' needs.
Be a resource to clients by answering questions or directing them to the proper department for resolution services.
Accurately process a variety of client financial transactions within set processing timeframes, including accurately disbursing cash, processing loan payments, scanning proof work and other documents, and accurately entering data into the banking software.
Balance and manage cash and coin to ensure compliance with banking industry standards.
Ensure adherence to banking regulatory requirements, industry standards, internal policies, and procedures.
Assist in branch audits and branch control reviews to ensure regulatory and procedural compliance.
Actively participate in ongoing training programs to enhance product knowledge, customer service skills, and maintain an ongoing understanding of company policies and processes.
Collaborate with cross-functional teams such as product development, marketing, and operations to ensure seamless coordination and alignment of customer operations with overall organizational goals to improve customer experience.
Community Engagement