Client Technology Specialist

Patterson Dental Supply•Amarillo, TX

14h•Hybrid

About The Position

Turnkey Computer Systems is the premier provider of accounting and management solutions to the feedyard industry. The Client Technology Specialist is responsible for providing customer support, facilitating training, performing software testing, and maintaining applicable documentation in a professional and timely manner.

Requirements

Bachelor’s degree in Accounting, Business Administration, or Ag-Business/Ag-Ed; or minimum of three (3) years of comparable professional experience
Strong technical acumen including proven experience with Microsoft Office Suite
Strong verbal, written, and listening communication skills
Effective problem-solving skills, especially around technical matters
Strong interpersonal skills
Strong analytical skills
Ability to multi-task in a fast-paced environment with rapidly changing priorities
Ability to absorb new ideas and concepts quickly
Self-starter with a focus on continuous improvement

Nice To Haves

Accounting or feedyard accounting experience
Turnkey experience

Responsibilities

Guides customers in the functionality and custom use of their Turnkey software using online and/or on-site training methods
Responds to incoming customer issues via phone, email and/or chat sessions and ensures timely resolution and appropriate follow-up
Provides training and information on the software offerings of the company in response to customer needs and inquiries
Maintains accurate software documentation and provide customers with new information for the software products
Maintains technical expertise and proficiency with all related and relevant software and computer systems.
Performs software testing and document results
Communicates professionally and effectively with internal and external stakeholders
Follows established department and company processes and procedures
Performs other duties as assigned