Client Technology Administrator - Asset Management (Part-time)

The Church of Jesus Christ of Latter-day Saints•Provo, UT

1d•Onsite

About The Position

This position is central to the missionaries' role to 'Invite others to come unto Christ by helping them receive the restored gospel through faith in Jesus Christ and His Atonement, repentance, baptism, receiving the gift of the Holy Ghost, and enduring to the end.' The Client Technology Administrator are support, entry level, individual contributors that supports Endpoint Technologies and Systems Operations both in the Provo MTC and international MTCs. This includes Desktop Management, IMTC Administration, Mission Office and MTC Technical Support, and Google Workspace Administration.

Requirements

2 years of combined experience in at least 6-8 of the following:
Strong technical background or education training
Customer service background
Basic understanding of Microsoft Endpoint Manager (MEM)
Working knowledge in PowerShell scripting
Basic knowledge in desktop imaging processes and technologies
Basic knowledge in GSuite administration console
Basic knowledge of Windows Server 2008, 2012 and 2016
Some experience in Oracle, SQL Server, MySQL, and Postgres databases
Basic knowledge of basic networking (IPv4, subnetting, switches, routers, etc.)
Basic knowledge of Active Directory (AD) and Azure Active Directory (AAD)
Basic knowledge in WSUS, PDQ, SmartDeploy or similar management console
Advance knowledge in computer hardware and drivers
Basic knowledge in remote technical support technologies
Basic knowledge in virtualization of environments
Works well under pressure, and meets deadlines
Ability to multi-task
Ability to independently lift and position objects weighing as much as 50 pounds
Ability to stand, walk, kneel, squat, stoop, push, pull, twist, bend, and perform repetitive movements for extended periods of time.
To successfully perform the essential functions of the job, there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment.

Nice To Haves

2 years of experience in MTC Technology department
Served in a mobile device mission
Knowledge in area book (ABP) application

Responsibilities

Maintains 100% uptime on production endpoint systems
Designs, builds, tests, updates, and implement new and/or current desktop image solutions
System administration of current 3rd party applications (PDQ, SmartDeploy, etc)
Provides tier-3 support for all desktop issues
Creates, modifies, and implements new automation scripts
Creates and maintains GPO desktop policies
Active Directory management
Maintains and distributes applications, security policies, and patches
Researches, evaluates, and implements innovative solutions that improve the user experience
Provides tier-2 and tier-3 technical support for IMTC hardware and software issues
Maintains OS policies for lab and classroom computers
Designs, builds, tests, and implements desktop solutions
Verifies and troubleshoots server systems
Advanced testing of new software and infrastructure prior to enterprise-wide deployment
ChurchofJesusChrist.org Active Directory administration
Monitors server and desktop systems health
Provides tier-2 and tier-3 support for Provo and IMTC GSuite issues
Maintains OU structure and Chrome policies
General system administration of GSuite console to include system monitoring and uptime status
Maintains GSuite console user and device security
Advance testing and evaluation of new GSuite/Chrome initiatives
Provides tier-2 technical support for missionary and mission office applications & hardware
Provides tier-2 technical support for mobile devices
Provides tier-2 technical support for MTC Tools
Maintains entire lifecycle of all MTC computer equipment (desktops, laptops, printers, monitors, mobile devices)
Fixes/Coordinates repair of all hardware issues
Performs regular computer and mobile device audits
Setup, deploys, or moves new and existing hardware requests
Assists in mobile device deployments to missionaries
Provides regular asset management reporting to management
Maintains and update asset management tracking system
Assists in training new members of the team
Research and evaluates new technologies for possible MTC-wide deployments
Provides user/team training to ServiceDesk
Will be required to work nights and weekends on occasion
Works closely with the MTC Asset Management Team
May include other temporary assigned duties at the MTC (e.g. assisting with Mission Leadership Seminar)