Client Tech Support Engineer

Fiserv • Milwaukee, WI

1d • Remote

About The Position

As a Client Tech Support Engineering - Professional II, you will play a critical role in providing technical support to our clients. Your contributions will help ensure client satisfaction and facilitate the smooth operation of our services. You will work closely with clients to troubleshoot and resolve issues, collaborate with internal teams to improve support processes, and maintain accurate documentation. You will be part of a dedicated team committed to delivering outstanding support experiences to our clients.

Requirements

• 3+ years of experience in technical support and client service
• 1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity
• 1-3 year banking or lending experience
• 1-3 years customer service experience
• 1+ year(s) of experience with Office 365, ticketing systems, and remote support tools
• 1+ year(s) of experience in FTP, SFTP, and other file transfer technologies
• 3+ years of an equivalent combination of educational background, related experience, and/or military experience

Nice To Haves

• Experience in the financial services industry
• Experience with automation tools and scripts

Responsibilities

• Provide technical support to clients and resolve issues in a timely manner.
• Collaborate with internal teams to ensure client issues are addressed efficiently.
• Document and track client interactions and solutions in the support database.
• Assist in the development and improvement of support processes and tools.
• Maintain and update IT support documentation, FAQs, and training materials.
• Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed