Client Systems Legal Assistant

McCalla Raymer Leibert Pierce LLP•Philadelphia, PA

7h•Onsite

About The Position

This role involves monitoring foreclosure-related messages and processes across client sites, ensuring timely updates and responses. The Legal Assistant will serve as a liaison between clients and Foreclosure Operations, facilitating clear, accurate, and timely communication. The position requires updating and managing general foreclosure processes on active foreclosure files within client systems, working these files through all stages of the foreclosure lifecycle according to client requirements. Key responsibilities include monitoring and completing document-related processes, acting as a liaison between attorneys and clients, identifying stagnant files, reviewing and auditing internal systems for client summaries, and escalating issues when case notes are insufficient. The role also involves responding to general case inquiries and addressing messages across client sites.

Requirements

Minimum 2 years experience working in an office environment
Skilled in Microsoft Word, Excel & Outlook
Ability to conduct and report research
Documentation Skills
Strong written and oral communication skills
Ability to meet deadlines while working on multiple projects
Ability to utilize multiple internal computer systems
Ability to multitask and prioritize in an extremely fast paced environment
Capacity to handle a high volume of email & file communications each day
Ability to retain and manage sensitive and confidential information
Aptitude to quickly learn and navigate legal client systems
Extreme attention to details and ability to learn and interpret legal terminology
Must be legally authorized to work in the United States now and in the future.

Nice To Haves

Bachelor’s degree preferred
Law Firm experience is preferred but not required

Responsibilities

Update and manage general foreclosure processes on active foreclosure files within client systems.
Work foreclosure files through all stages of the foreclosure lifecycle in accordance with client requirements.
Monitor, reproject, and complete document-related processes, including affidavits, loss mitigation packages, and consent judgments.
Serve as a liaison between attorneys and clients on foreclosure matters, ensuring clear and timely communication.
Identify stagnant files and notify key members of management to facilitate resolution and forward progression.
Review and audit internal systems to provide clients with concise summaries, status updates, and hearing results.
Escalate to management when case notes are insufficient to respond to client inquiries or site messages.
Respond to general case inquiries on behalf of Foreclosure Operations and communicate routinely with clients via email and client platforms.
Address and resolve messages across all client sites in a timely and professional manner.