Client Systems/Hardware Support - Enterprise

MicroTech • Sumter, SC

2d • Onsite

About The Position

MicroTech is seeking a Client Systems/Hardware Support - Enterprise resource for the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team instalsl, administers and maintains client machines, devices, peripherals and software, and provides technical support to network end-users.

Requirements

• Associates degree in Computer Science or related field; or 2+ years' of experience in Computer/IT hardware support
• DoD 8140 DCWF 451, Intermediate Level.
• Active Secret clearance

Responsibilities

• Perform all technical support and O&M activities identified in PWS paragraph 3.5 (including subparagraphs);
• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basic configuration management functions;
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
• Install equipment IAW AFCENT and SPIN-C directives;
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
• Implement client workstation software patches, security fixes, and service releases according to local instructions;
• Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;
• Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software;
• Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.

Benefits

• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree