Client Support Technician (Onsite)

Serigor • Jackson, MS

2d • Onsite

About The Position

Provides a full range of on-site and remote end-user support for the client network. This role involves repairing desktop PCs, laptops, printers, monitors, and mobile devices. The technician will also install, configure, and update operating systems and office applications. Responsibilities include responding to help desk requests via phone, chat, or in person, and logging, tracking, and resolving issues using ticketing systems. Additionally, the role entails setting up new workstations and managing onboarding or offboarding tasks, such as user account creation and permission setups. Maintaining inventory records for hardware, software licenses, and IT supplies is also a key function. Complex or network-wide issues will be escalated to senior system or network administrators.

Requirements

• High school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or Computer Science.
• 1 to 4 years of relevant IT support or service desk experience.
• Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
• Strong communication, patience, customer service mindset, and problem-solving abilities.

Nice To Haves

• CompTIA A+
• CompTIA Network+
• Microsoft credentials

Responsibilities

• Provide on-site and remote end-user support for the client network.
• Repair desktop PCs, laptops, printers, monitors, and mobile devices.
• Install, configure, and update operating systems and office applications.
• Respond to help desk requests via phone, chat, or in person.
• Log, track, and resolve issues using ticketing systems.
• Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.
• Maintain inventory records for hardware, software licenses, and IT supplies.
• Escalate complex or network-wide issues to senior system or network administrators.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree