Client Support Technician II (MDD)

University of South Florida•Tampa, FL

19h•Onsite

About The Position

The Client Support Technician II is based at USF’s Morsani College of Medicine and Heart Institute, providing advanced, in-person technical support to clients within the building, as well as to USF faculty and staff at multiple nearby downtown Tampa locations, including Tampa General Hospital. This role also supports the walk‑up service desk team as needed and assists clients through email, phone, and university‑approved remote support tools. The University of South Florida (USF) is a Preeminent State Research University located in the Tampa Bay region, serving over 50,000 students with an annual budget of $1.8 billion. USF is recognized as a top public university and a leading emerging tech city. USF Information Technology (USF IT) provides comprehensive technology services and support for the university, including Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service, and Research Technologies.

Requirements

Must have current work authorization in the United States

Responsibilities

Provide advanced, in-person technical support to clients within the building
Provide technical support to USF faculty and staff at multiple nearby downtown Tampa locations, including Tampa General Hospital
Provide support to the walk‑up service desk team as needed
Deliver assistance to clients through additional channels such as email, phone, and university‑approved remote support tools