Client Support Staff - Part Time

Women Against Abuse•Philadelphia, PA

3h•$0 - $18•Onsite

About The Position

Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options. Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.

Requirements

A High School Diploma or the equivalent is required.
At least one (1) year experience in an advocacy, crisis or shelter support position is required.
The ability to read, write and comprehend English is required.
Demonstrated ability to work effectively with a diverse population is required.
Demonstrated ability to work effectively as a team member is required.
Demonstrated commitment to service of others is required.
Demonstrated proficiency in communication, both verbal and written, is required.
Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire.
Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)

Nice To Haves

Bilingualism is strongly preferred.

Responsibilities

Establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children.
Offer support, a space to relax and an opportunity to talk to residents.
Provide informal support/resolving issues through listening, sharing, and identifying options.
Provide tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.).
Assist new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.