Client Support Staff - Part Time Benefit Eligible

Women Against Abuse • Philadelphia, PA

4h • $0 - $18 • Onsite

About The Position

Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options. Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.

Requirements

• A High School Diploma or the equivalent is required.
• At least one (1) year experience in an advocacy, crisis or shelter support position is required.
• The ability to read, write and comprehend English is required.
• Demonstrated ability to work effectively with a diverse population is required.
• Demonstrated ability to work effectively as a team member is required.
• Demonstrated commitment to service of others is required.
• Demonstrated proficiency in communication, both verbal and written, is required.
• Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire.
• Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)

Nice To Haves

• Bilingualism is strongly preferred.

Responsibilities

• Establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children.
• Offer support, a space to relax and an opportunity to talk to residents.
• Provide informal support/resolving issues through listening, sharing, and identifying options.
• Provide tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.).
• Assist new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.

Benefits

• Annual Increases
• Years of Service Recognition
• EAP
• Pay differential for agency observed holidays and declared inclement weather
• PTO for Vacation, Personal, Holidays
• Accrual of Sick Days
• Comprehensive medical/vision/dental benefits package for benefit eligible employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED