Client Support Specialist

nFocus Solutions•Phoenix, AZ

13d

About The Position

We are looking for a Client Support Specialist with a strong service mindset, excellent problem-solving abilities, and a passion for helping clients effectively use technology. This role provides knowledgeable, solution-oriented technical and application support to clients and works closely with internal teams to investigate issues, answer questions, and identify appropriate solutions. The Client Support Specialist serves as a technical resource for clients and Account Managers, helping them to understand and resolve application-related questions and challenges. The ideal candidate is a strong problem solver who can understand the underlying issue, communicate technical information clearly, and work collaboratively to drive issues toward resolution. This role is not primarily transactional support; it requires sound judgment, technical curiosity, and the ability to understand how clients use our solutions.

Requirements

1+ years of client technical support experience.
Bachelor’s degree or equivalent experience.
Exceptional customer service background
Excellent written/oral communication and interpersonal skills
Ability to work effectively in a team as well as independently.
Strong technical troubleshooting skills and the ability to approach unfamiliar issues logically.
A strong desire to exceed client expectations.
High personal integrity and uncompromising ethics
Willingness to submit to a required background check.

Responsibilities

Provide knowledgeable technical and application support to clients, serving as a resource for questions, issues, and challenges related to our solutions.
Develop an understanding of client needs, workflows, and business objectives to provide thoughtful, solution-oriented assistance.
Investigate client questions and technical issues, using critical thinking and problem-solving skills to identify root causes and appropriate solutions.
Guide clients through solutions, system functionality, and best practices to help them effectively utilize our products and services.
Provide clear guidance and recommendations to clients regarding application functionality, workflows, and potential solutions.
Identify recurring client needs, product challenges, and opportunities for improvement and communicate those insights to appropriate internal teams.
Document client interactions, issues, resolutions, and other relevant information within Dynamics CRM and our support systems.
Contribute to the ongoing improvement of client support processes, resources, and best practices.