Client Support Specialist

CooperCompanies • Tucson, AZ

5d

About The Position

CSS must work with a primary goal of exceeding our internal and external customers’ expectations, while providing superior service, issue resolution and continuous improvement. Client Support Specialist also drive referral leads to increase referral enrollment revenue for the Consumer Sales team. Maintain and complete daily responsibilities assigned as well as support the Newborn Stem Cell Specialists (NSCES) and Senior Newborn Stem Cell Specialist (SNSCES).

Requirements

• Ability to read and interpret documents and comprehend simple instructions, correspondence and memos.
• Effectively present information in one-on-one and small group situations to clients and other employees of the company.
• Knowledge of database software; Internet software; and Word Processing software; and Siebel Systems.
• Add, subtract, multiply, and divide; using whole numbers, common fractions and decimals.
• Compute rate, ratio, and percent; reconcile balances; draw and interpret graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written and oral form.

Responsibilities

• Provide superior service to create advocacy, and extremely satisfied clients
• Meet or exceed referral lead create and enrolment goals to increase revenue
• Maintain client and employee confidentiality
• Follow CBR’s SOPs, policies and practices
• Participate in continuing education and training
• Identify areas of improvement according to CBRs Continuous Improvement Process.
• Answer client service calls
• Manage and maintain client databases
• Assist clients as necessary with their Client Web Portal (CWP) and Gift Registry accounts
• Complete all assigned daily activities
• Provide support to the NSCES and SNSCES
• Verify and distribute various forms, including client invoices and client-related documentation
• Process client payments and refunds as applicable
• Create adjustments to individual client accounts upon thorough investigation of root cause
• Research and process client claims of invoice payment
• Check and respond appropriately to client emails and voicemail boxes throughout the day
• Assist with miscellaneous projects as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed